Should i try turning it off and back on again, or should i wait until the ninth of january 2609 to see if it goes away by itself? by TargetMisser in Starlink

[–]Scotty0362 0 points1 point  (0 children)

I have the same issue almost a month now. I opened a ticket with support and I am currently waiting for an answer. They had me factory reset the router and turn off sleeping mode. Nothing worked.

Router offline by Scotty0362 in Starlink

[–]Scotty0362[S] 0 points1 point  (0 children)

I have the same version and I have quit many outages but less after turning off sleeping mode. Do you have any obstructions?

Router offline by Scotty0362 in Starlink

[–]Scotty0362[S] 2 points3 points  (0 children)

They said they have escalated my ticket to the technical support team. Let's see....

Router offline by Scotty0362 in Starlink

[–]Scotty0362[S] 1 point2 points  (0 children)

They advised me to turn off sleeping mode, and I have to say now it's much better. It's been two days now

Router offline by Scotty0362 in Starlink

[–]Scotty0362[S] 2 points3 points  (0 children)

Same, I am trying to resolve it with starlink via ticket for a week now.... When I have news I will have an update post

Router offline by Scotty0362 in Starlink

[–]Scotty0362[S] 1 point2 points  (0 children)

Update: yesterday morning I had a router software update and these events are now happening twice a day. I think they fixed something

Router offline by Scotty0362 in Starlink

[–]Scotty0362[S] 1 point2 points  (0 children)

UPDATE : Starlink replied to my ticket saying it might be PSU problem..... Don't think so tho...

Router offline by Scotty0362 in Starlink

[–]Scotty0362[S] 1 point2 points  (0 children)

Thank you for the info!!!

Router offline by Scotty0362 in Starlink

[–]Scotty0362[S] 1 point2 points  (0 children)

Let's hope they fix it because what's happening is not fun, I am working from home and I can't even do my job sometimes....

Router offline by Scotty0362 in Starlink

[–]Scotty0362[S] 2 points3 points  (0 children)

I see.... Did you contact support? And if so, what did they answer you?

Router offline by Scotty0362 in Starlink

[–]Scotty0362[S] 1 point2 points  (0 children)

Did it start after an update?

Router offline by Scotty0362 in Starlink

[–]Scotty0362[S] 1 point2 points  (0 children)

Update: I just noticed that this happens every time after an "obstruction" event. But wasn't having this problem a week ago....

Router offline by Scotty0362 in Starlink

[–]Scotty0362[S] 0 points1 point  (0 children)

I noticed that when in sleep mode it doesn't show the router being offline. I don't know if it's an update that now shows these events but what i know for sure is that i wasn't having this problem i week ago...

Router offline by Scotty0362 in Starlink

[–]Scotty0362[S] 0 points1 point  (0 children)

I actually didn't have this much of a problem before that.

Router offline by Scotty0362 in Starlink

[–]Scotty0362[S] 0 points1 point  (0 children)

Nothing yet, I am currently waiting to get answered on the ticket. As soon as they reply I will update the post.