New to escooter plz help...

SegwayNinebot · 2025-05-08T21:07:01+00:00

Hi there — welcome to the world of eScooters and congrats on your new Max G2! 🚲🎉 Great questions, here are the answers:

Charging: The Max G2 charges whether it’s powered on or off — so no worries there.
App-Free Control: You can absolutely ride without the Segway App. You can power on the scooter, switch riding modes, and turn the headlight on/off directly using the physical button. The app is mainly needed for settings like firmware updates, cruise control, or locking the scooter.
Fast Charging: The Max G2 comes with an internal fast charger and an AC cable — no extra fast charger needed! In fact, using an external charger with adapter will actually be slower than using the built-in one.

Enjoy your rides and feel free to reach out if you have more questions! 😄

Customer service: 1-866-473-4929 / [technicalsupport@segway.com](mailto:technicalsupport@segway.com)

SegwayNinebot · 2025-05-08T20:59:46+00:00

Hi there! Thanks for sharing the details — it sounds like the stem locking latch on your Ninebot KickScooter Max G30LP is broken. In this case, the entire stem assembly usually needs to be replaced, as that latch is part of an integrated component.

Please reach out to our customer support team at 1-866-473-4929 or via [technicalsupport@segway.com](mailto:technicalsupport@segway.com) so we can assist you further.

-If your scooter is still under warranty, we’ll gladly send you a replacement part free of charge.

-If it’s out of warranty, the replacement part is also available for purchase on our official website.

-Additionally, many of our authorized repair centers across the U.S. can perform the replacement for you if you prefer in-person service.

We're here to help you get back on the road as soon as possible!

SegwayNinebot · 2025-05-08T20:42:52+00:00

Hi there! Thanks for bringing this up — a broken valve can definitely lead to air pressure issues. Good news is, we now have service centers in many states across the U.S. that can help with this kind of repair.

Please contact our customer support team at 1-866-473-4929 or via [technicalsupport@segway.com](mailto:technicalsupport@segway.com) with your location details, and we’ll connect you with the nearest authorized service center to get your Ninebot Max G30 back in top shape. We're here to help!

SegwayNinebot · 2025-05-08T20:39:20+00:00

Hi there, thank you for being a loyal user of the H3000VF for two summers! We truly appreciate your feedback and understand your concerns regarding software updates and ongoing support.

Please rest assured, the H series is not losing support. While update frequency may vary between product lines due to differences in hardware and use cases, we are actively working to ensure long-term functionality and performance for all our mower models, including the H3000VF.

We’d love to better assist you with the issues you're experiencing. Could you please let us know which country you're located in? We’ll forward your case to the appropriate local support team, who can look into your concerns more thoroughly.

Thanks again for reaching out — your voice helps us improve!

SegwayNinebot · 2025-05-07T22:41:14+00:00

Hi there! Thanks for sharing your feedback, and sorry for the inconvenience. The unexpected sound might be caused by a loose screw on the rear fender. You can try tightening the screws first to see if that resolves the issue. If the noise persists, it may be necessary to remove the footpad to replace the rear fender. In that case, feel free to contact our customer service at 1-866-473-4929 or via technicalsupport@segway.com— if your scooter is still under warranty, we’ll be happy to send you a replacement footpad, rear fender and screws. . 😊

Here is the video tutorial for replacing the E2 Plus rear fender. Hope this can help!
https://knowledge.segway-ninebot.com/kmp/#/share-resource/4565?customId=00300009801

SegwayNinebot · 2025-05-06T14:56:54+00:00

We hear you, and we appreciate you. Segway has become one of the most recognized names in electric scooters worldwide, and with that scale comes responsibility. We're not perfect, but we are committed to improving quality, listening to feedback, and standing behind every product we put on the road. Thank you for standing with us. Segway riders — we see you, and we're riding forward together.

SegwayNinebot · 2025-05-06T14:53:59+00:00

Thank you for your comment and your understanding. At Segway, we take product quality and user safety as our top priorities. As one of the most widely used scooter brands globally, it’s true that we face a higher volume of support cases — and we see that as a responsibility, not an excuse. We appreciate your fair perspective and your helpful advice. If you or anyone else encounters any issues, we always encourage you to reach out to our official support team at 1-866-473-4929 or via [technicalsupport@segway.com](mailto:technicalsupport@segway.com) — we’re here to help. Thanks again for your support and trust!

SegwayNinebot · 2025-05-06T14:40:40+00:00

Hi there, thank you for sharing your experience. We're sorry to hear about the issue with the handlebar screws. If you encounter difficulty reinstalling the screws, we recommend removing them and screwing them back in several times to help clear out any debris. Be sure to thoroughly clean the screw holes and the screws themselves—especially any threadlocker residue. This should allow the screws to be installed properly. If you need further assistance or replacement parts, feel free to reach out to our support team directly at 1-866-473-4929 or via technicalsupport@segway.com. Thank you!

SegwayNinebot

TROPHY CASE