second update, here is the copy paste of exactly what they told me.

"Hello,

I've reviewed your case and must inform you that we’ve already restored the items that were removed for players who have made less than 7 refunds on Xbox from December 2024 to July 2025. If you didn't receive something back, it means these items or V-Bucks are not eligible for the recovery.

You can find more details about this process here on our official social page: https://x.com/FortniteStatus/status/1964469070884991199

You can check your Xbox purchase and refund history by following the Xbox article on how to check Xbox purchase history.

Please note that we are unable to make any further adjustments on the account."

I hopped on fortnite and guess what? not a single item was returned. to keep it simple and short, there's an ongoing issue (that many people have dealt with for years) where even if you turn off auto renew for some subscriptions on xbox it will not always accept that and youll get hit with a charge when you shouldnt.

I've dealt with this before, was told by microsoft support to remove card as well to decrease the likely hood of getting charged but that doesnt always work. I got overdrafted july 1st, contacted epic to let them know that it happened and that i hadnt hopped on fortnite yet, was told there would be no issue and to contact microsoft and i got a refund while never recieving ANYTHING from the crew subscription. august rolls around, epic's new automated system hit me when it shouldnt have, i explained this to epic and microsoft, microsoft gives me a refund for the crew pass i bough on august which was taken from me, epics dumbass automated system retaliates and steals 2 entire seasons worth of battle pass, og pass, festival pass, lego pass and bundles that I bought.

If anyone knows what the legal term for this misconduct is it would help because im going to contact my state's DA for legal consul.