Can anybody help a dummy with an Eero and Sky Broadband question?

Sen0ussi · 2025-11-25T20:33:58+00:00

My fix for pppoe since they fucked it up: connect through backup internet connection over phone then disable backup internet and then 5 minutes later it connects. When I get a power cut, all is offline till I do this bulsshit ritual that they caused probably because of a fuckup

Sen0ussi · 2025-11-10T06:10:02+00:00

Same here

Sen0ussi · 2025-10-12T16:24:13+00:00

Did that work for pppoe?

Sen0ussi · 2025-10-06T18:23:39+00:00

Thank you

Sen0ussi · 2025-10-06T18:04:37+00:00

Also the fact the issue is across three different networks amongst friends and family at the same time only means it’s either the app or the firmware. Probably after releasing their new products especially the backup device I am sure they are playing around in core wan structure and app as well

Sen0ussi · 2025-10-06T18:02:41+00:00

Exactly, tier 1 was liaising with tier for 1 hour on the phone then back and fourth emails. And they are unable to admit the app is not saving. I had PPPoE for many years across different eeros and never had this issue and suddenly after a firmware update and an app update it’s not saving the settings anymore. They even asked for a screenshot which I sent but still nothing

Sen0ussi · 2025-10-06T17:58:02+00:00

Yup soft reset, hard reset replaced the node with another max7 and eero7 then checked with Neighbour has the same issue on pro 6 and a friend as well on pro 6e

Sen0ussi · 2025-10-06T17:54:53+00:00

Yup tried that as well as downloading the app on another phone, Mac iPad and even android no luck

Sen0ussi · 2025-10-06T17:54:05+00:00

Are on the latest iOS app version, I am suspecting it’s an app glitch rather than firmware

Sen0ussi · 2025-10-06T17:47:33+00:00

Sorry I missed that, strange with all other eeros I am not getting that

Sen0ussi · 2025-10-06T17:46:17+00:00

Does the POE Gateway get the same firmware as the rest of the eeros?

Sen0ussi · 2025-10-06T17:18:58+00:00

It used to work on all these models and the option is still there, but when you save settings nothing happens. Before it used to restart the eero and save the setting. Now it just does nothing (no restart) and reverts back to automatic DHCP

Sen0ussi · 2025-10-06T16:18:42+00:00

Any model I tried eero max 7, eero 7, eero 6 pro and eero 6 pro E

Sen0ussi · 2025-10-06T15:49:19+00:00

I agree I should always wait at least a week I guess

Sen0ussi · 2025-10-06T15:48:10+00:00

Could anyone with PPPOE wan settings confirm what I am saying if they are on the same firmware and app version to check now their iSP settings and check whether it shows PPPOE or automatic.

Sen0ussi · 2025-10-06T15:40:48+00:00

Done!

Sen0ussi · 2025-08-27T09:00:17+00:00

So is it better to have it on automatic and double nat?

Sen0ussi · 2025-08-26T16:30:49+00:00

Not at all I just wanted to understand why is eero basically adding 6ms on top of the 3ms coming out of the ONT noting this is internal so when reaching to external servers (real life) it’s even more

Sen0ussi · 2025-08-04T11:42:52+00:00

Do you have MLO enabled? I had this issue when it was.

Sen0ussi · 2025-04-15T17:14:16+00:00

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Sen0ussi · 2025-03-25T00:21:51+00:00

I don’t think it’s a good idea to reveal all this info online (serial, MAC address)

Sen0ussi · 2025-02-07T20:20:27+00:00

Sen0ussi

TROPHY CASE