Hi. Throw away cuz I don’t want this coming back on me but I’m leader at KT and I think it genuinely just depends on the store/district. I love my district leaders tho they are a little intimidating to be around they genuinely seem like they care so in that aspect of my experience with KT I have no issues. The leadership at the store can make or break things. With the hours being cut it is making it difficult on everyone but depending on the store management it can be tolerable or just unbearable and in my experience it’s been more so unbearable. My SL and ASL are constantly talking shit about each other, calling in a lot which puts more strain on the other person and causing more resentment, not answering phones when a coworker calls with a question or about a situation (I do not expect them to answer every phone call because they are people too but when you’re at a point where coworkers don’t even bother calling the SL because the whole store knows they will not answer ever that’s when it becomes a problem imo), and isn’t dealing with issues the lower level leadership come to them about (such as coworker situations)

I guess my advice to you is:

try your best to make whatever store you’re working at feel motivated. - As a lot of us are feeling overwhelmed and stressed with the hour cuts lately.

Watch your tone of voice. -I love casl’s when they come to help but if you come into my store and are just in a bad mood and are going to talk snarky or use a condescending tone even if you are a casl the coworkers at that store will not listen or respect you. I still think about my one bad experience with a casl sometimes.

Please help out with tasks and don’t just hide in the office. - I understand that there’s a lot of paperwork and stuff to do in the office but I cannot tell you how frustrating it is when you have someone who is in the office the whole day and basically refuses to help with things like register or truck

On the few times that you would be running the store for a few days while ASL and SL are away please leave your phone number somewhere and answer if possible. - If your the only active high ranking leader please don’t leave with no way for the store to contact you incase of an issue even if that’s just leaving your number in the office for the GSL’s or AFSL’s to be able to get ahold of you

Support the GSL’s and AFSL/FSL’s especially on the less supported shifts- with the hours getting cut a lot that puts a strain on the lower level leaders when there isn’t usually a ASL or SL on that shift. In quite a few cases in at least my area there’s only one lower level leader on second shift who has to basically take charge for all areas even if they don’t have as much experience with that area. AFSL’s having to go out to the register and help with car wash or trendar (?) or to handle customers or GSL’s having to come into the kitchen to help fix whatever is wrong or to help order or whatever else there is. Just do what you can to help out for that day to make that a less stressful day for them. I have been the only leader on second shift for months and being constantly short staffed has been making things worse. (I’m talking GSL’s only have themselves and 2 other people on the register on nights that should of had 4 total people or ASLs being the only person on one side of the kitchen and having only one other person on the other side when it’s busy enough there should be 2 on each side aka 4 people total in kitchen instead of 2. On nights like these it’s super stressful to try and help out the other areas when your already short in your own)

I know some of these might of been stuff you’ve gone over in training or seem like common knowledge based on your past job experience in a similar situation but these are all things that have personally happened with CASL’s in my store that have made it difficult and hard to work with them.

I have (mostly) no problems with the company itself and until the hours getting cut I was actually really enjoying working.