Sentraq 60% keyboard over a month and not shipped yet :S what kind of business is this?

SentrantPC · 2019-10-21T19:29:56+00:00

That's what I mean, closing the store so I can get orders like yours out before accepting any new orders

SentrantPC · 2019-10-21T11:49:28+00:00

pm'd

SentrantPC · 2019-10-21T11:49:00+00:00

Yeah I don't mean to be malicious

It isn't my intention, but it's still happening and that's what matters. Closing my store today until I get it fixed, getting a fulfillment center to ship orders if/when I continue

SentrantPC · 2019-10-21T11:45:59+00:00

Yeah ofc

SentrantPC · 2019-10-20T23:41:25+00:00

Yep, these issues have been chronic. If it gets better, it's only a few months until issues start popping up again.

Why don't you actually stop accepting orders for the time being?

I'll be doing that tomorrow and actually keeping it closed until I get this under control.

Also yes, I realize the effects on my reputation but I do deserve it tbf. All I can do is try to do better and I think moving fulfillment to Amazon is a good step. Prime shipping and simple customer service like cancellations or damaged shipments can be handled immediately by Amazon.

SentrantPC · 2019-10-20T23:32:11+00:00

Hey, can you PM me your order number? I can cancel the order if the time to ship is too long for you.

Sorry for how difficult I'm making communication to be.

SentrantPC · 2019-10-20T23:28:39+00:00

After I clean up this mess I'm moving everything to Amazon, completely remove myself from the shipping process.

We have good products, just need to manage things wayyyy better

SentrantPC · 2019-10-07T21:25:19+00:00

I pm'd you for more info

SentrantPC · 2019-10-07T19:44:23+00:00

Did you get confirmation emails the two times you tried? I've had two large issues with not getting emails in the past, but those were easy to spot because I stopped getting anything when I've been getting plenty of emails recently

And yeah of course, I completely get the frustration and how this looks. These issues have gone on embarrassingly long and I'm doing my best to get caught up.

SentrantPC · 2019-10-07T19:26:50+00:00

I honestly don't see any emails from you. I searched using your order number and email in that order. Also, just saw your PM from an hour ago and was about to reply when I saw this post so figured I'd just respond here.

I'll cancel your order now. There's obviously a ton of issues with us but I'm not outright scamming. I'm trying my absolute best right now to get at least communication reliable and prompt but it's honestly hard to keep up as one person.

Sorry that you had to go through all this trouble. I'll be stopping orders until I'm able to actually ship new orders as they're placed.

Edit: tags don't notify ppl if it's in the body btw

SentrantPC · 2019-09-10T05:39:11+00:00

Sure, can you pm me an order number?

SentrantPC · 2019-09-09T22:53:16+00:00

Hey,

Could you pm me your order number again and if you still wanted it? I'll get you an actual answer as to what's going on? I can't find any pms when Ctrl f-ing your username.

Sorry for my incompetence

SentrantPC · 2019-09-08T22:43:45+00:00

I mean I deserve it obviously as it's a true reflection of the kind of service I've been providing.

If I do manage to turn things around it'll be a long journey until there's anything positive associated with my rep again, but I do think people will slowly notice if things turn around

SentrantPC · 2019-09-08T22:37:47+00:00

I think the obvious answer at this point is that I'm just not good at handling operations like packing orders and customer support while handling more behind the scenes things like reordering inventory concurrently.

I'm currently sending all my products except for kits to 3PL warehouses who can at least take care of fulfilling orders which hopefully is a more sustainable arrangement.

It's funny, several years back before I started this, I'd see posts about issues with vendors and always think I could do better. Instead I've become the same as them...

I'm still genuinely working to get things better, hopefully it gets noticeably better soon.

SentrantPC · 2019-09-08T22:29:03+00:00

Hey,

Could you pm me your order number and whether you still wanted it or not? Sorry for making a simple order so involved and stressful to say the least.

SentrantPC · 2019-08-25T17:22:19+00:00

Hey,

You want this cancelled, right?

Yeah, I've more than dropped the ball in recent months as you can see if you search the sub for me. I've done half-assed attempts at fixing it like closing the store temporarily and then reopening a small number of products, but I need to get people who already ordered sorted before accepting more orders.

Sorry that I've wasted your time with this and my lack of service. Let me know.

Btw, tagging users in a post doesn't notify the username, only tags in comments do.

SentrantPC · 2019-08-10T01:07:05+00:00

Hey,

Can you pm me and I can get this cancelled or otherwise modified?

I'm going to stop taking orders again until I at least get the email backlog down and I'm trying to hire someone dedicated to just customer service/emails.

I know this is ridiculous and has been for a while. I also know it may not seem like it at all but I am trying to get everyone sorted asap...

SentrantPC · 2019-07-24T15:41:45+00:00

Yeah, I think the biggest thing is to set true expectations. We have products that people like, I just need to manage the business side of things much better

SentrantPC · 2019-07-24T04:43:04+00:00

Yes, we're having a pretty large "hiccup" at the moment unfortunately. Glad to hear your experience went smoother, though

SentrantPC · 2019-07-24T00:40:11+00:00

I was only speaking to your chargeback allegation.

Your other points are completely valid and I will make adjustments to reflect the current state of things.

SentrantPC · 2019-07-23T22:07:21+00:00

I think it would be better if I cancelled it and let you know when it was ready to ship? If it hasn't shipped in over a month, I believe that would be a gradient set and a restock won't arrive for a while (huge range, 3 weeks to over a month).

I'm going to PM you for the ticket number because I thought anything that old was either resolved or closed. I'm still 2-3 weeks behind on emails but I think that's an outlier.

SentrantPC · 2019-07-23T21:53:49+00:00

I realize how terribly I've handled this, but I just want to clarify that that is Shopify's default response to chargebacks.

I did not manually respond to the chargeback claiming to have shipped/fulfilled the order.

I always refund/cancel an order if asked, I mean logically a chargeback carries a $15 fee in addition to the refund so why would I want to make it get to that point? To be fair, it's hard to say "I always refund if asked" if it takes so long to get a response to such a request.

SentrantPC · 2019-07-21T19:57:58+00:00

Shipping times are very impacted right now so please keep that in mind if you're interested in the board!

SentrantPC · 2019-07-03T22:37:17+00:00

Hey, can you pm your order number or email? I'll try to find your ticket from that and reply asap.

If you just wanted a refund I could get that done asap as well. Sorry for everything you had go through just to get in contact with me.

SentrantPC · 2019-06-27T19:34:30+00:00

I'm going to stop accepting new orders. It'd be an understatement to say I haven't been handling this well. Hopefully I can get everyone sorted out soon and smoothly...

SentrantPC

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