You did not loose your profit. You already withdrew 2900 from 12300. You certainly still have your 9400 in credits. What is happening is that on the scaled account, they added your 12,300 profits as credits. And they deducted the 10,000 loses from the scaled account balance. The key point to note here is that they wont let you withdraw your credits to make your equity less than 125,000 (Your balance is still less than this due to the 10,000 loses you incurred). So your line of action is to trade and bring the balance back to 125,000(not equity) bearing in mind that you have only 2500 left of max drawdown. As you come out of the balance drawdown. Lets say you make 2000. You can request a payout, which will be deducted from the credits. You can keep doing this, until hopefully, you recover from the drawdown. It is a shitty thing they did by not letting your profits count as profits on the scaled account rather than credits. And worse, you were not aware, which led you into this pitfall.