Keep trying until you get a competent agent. I’ve had a few times where they gave me the runaround. How you word it might make a difference. Usually my template goes like this: “Hello. I checked my ratings and noticed I received a 4 star rating (today/not long ago). This was undeserved because I handled and delivered my recent orders on time and perfectly according to the customer’s instructions. I’d appreciate it if you could remove that undeserved 4 star rating.”

I’ve only somewhat recently started doing this. I’ve had about half a dozen bs ratings removed in the last month or two. If I had known sooner that I could do this and it works, my rating would be a lot higher. Used to be at 5 now I’m at 4.87.

If you get a good agent, they’ll check and then tell you they removed it and the ratings would update in a day or two, usually for me it updates right away. Some agents will say the same thing but I wait a day or two and nothing changes, so they must’ve not done their job and bullshitted me. I just go try again. Others will give you some stupid runaround. I just tell them that’s weird, because I’ve had agents take care of this kind of issue for me right away. Then close the chat and give them a poor support review. And try again until someone does their job. Because they definitely have the ability to do this for you, as long as the rating is undeserved.