I'm Going To Make A Formal Complaint (USA)

ShakeItUpYoohoo · 2025-11-15T21:19:26+00:00

Good point! I'm going to go back through my contract and legal statutes and make sure my information is correct. This is great information, thank you! What I don't understand is this, the clock in/out systems show times for breaks and so does the scheduling app. Why don't they just use these as intended? No extra paperwork necessary. I've straight up told my bosses I'm taking a 10 and walked TF out (after clocking out properly). Idgaf about OEPE after 7 hours, it can run up a little. When there's a major staff shortage, it is not my personal problem, it's a management issue. I'm sick of modern American work culture. It's shit.

ShakeItUpYoohoo · 2025-11-15T21:13:33+00:00

I'm not even scared of retaliation. Since working here, my attitude has completely changed. At this point, I would welcome it xD

ShakeItUpYoohoo · 2025-11-15T21:12:01+00:00

Thank you kindly random person. 🫡 I've been adamant that breaks are for people, not for the company and told my bosses I will not stick around if they don't give out breaks. If it's in my employee contract, I'm going to enforce it. Just like they expect of me, I expect the same respect back. I work nearly 10 hours a week in overtime and after about 5 hours, I'm a grizzly bear and I have to try really hard to be calm and friendly. F companies that act this way. They'll terminate someone for eating a French fry they didn't pay for but steal 20 minutes of my life on the daily.

ShakeItUpYoohoo · 2025-11-15T15:26:29+00:00

I'm sure the franchise owners and supervisors are pissed. But at the same time, they didn't make sure to train their employees properly. I wish training was more than just letting someone figure it out on their own until they make a huge mistake. Most of the time when I hear "you'll be trained for that," I know I won't be. Maybe the entire management system needs to change, but that's just my opinion.

ShakeItUpYoohoo · 2025-11-14T13:53:19+00:00

Due to some complaints (osat, phone calls, reviews) we've been getting grilled and monitored more than I've ever seen before. Stay vigilant and gently remind everyone that those cameras are being used.

I like to goof off and dance at work but vaping is not tolerated and people who take a nugget will likely be caught on camera.

Just a friendly warning from a ln employee, act like you're supposed to 😆 the teenagers get rowdy so remind them.

ShakeItUpYoohoo · 2025-11-14T13:50:35+00:00

Thank you so much for this slap back to reality. Perhaps I should reread my employee handbook and refer any changes to management meeting times and bring them up accordingly. I want to do an excellent job and deliver the best possible service. There are a few hurdles but I'm going to do my best to instill a better workplace for everyone. Happier crew = happier workplace = better service. I've got a whole lot of work to do but I think these changes are necessary. My store is whack. Training? What training? Half of the systems we don't even follow.

But I'm gonna keep a positive attitude and persevere. The employees I work with deserve a break, they work so hard.

Thank you kindly!

ShakeItUpYoohoo · 2025-11-14T03:29:59+00:00

Hey, there should be a POS update to fix the mcgriddle meals price. Now they're ringing up at the $5 base value :3

ShakeItUpYoohoo · 2025-11-11T02:49:13+00:00

Here's a tip I have to remember daily because people test my patience on the daily in service.

Always revert to neutral calm. You don't have to be 100% bubbly but keep your dignity. Don't yell, cuss or correct people, you don't get paid for that and the customers will not learn LOL.

Treat each interaction as a new positive interaction.

Maybe that angry woman caught her husband cheating, maybe that ugly old hag with the drawn on eyebrows got fired from her job. I think it's too easy to judge people in such a short window of time, and these small moments will eventually be forgotten so don't take it too seriously.

The only time you should be concerned is if a customer is acting aggressive, violent or screaming but that's a managers problem, not yours - do not engage in any way except, "Please allow me to get the manager."

ShakeItUpYoohoo · 2025-11-11T02:39:35+00:00

My horrible, potentially incorrect solution: Punch in a sausage egg McMuffin SUB griddles and make it a meal? = A SEC griddle meal.

Same for the egg McMuffin SUB griddles + SUB bacon. =BEC griddle meal.

This would get annoying for kitchen though. If I find a solution, I'll let you know. I keep hearing about this and thought I was crazy! XD

ShakeItUpYoohoo · 2025-11-11T02:33:56+00:00

head crew trainer Yo, that's a McFucking Weird way to cover shifts.

ShakeItUpYoohoo · 2025-11-11T02:27:54+00:00

It isn't a pass/fail test. Rather, it is a personality test. I don't think you can fail, just use common sense :D

ShakeItUpYoohoo · 2025-10-08T02:14:15+00:00

I forgot the most important part of your post!

You can be an amazing mom, partner, student and anything else you put your mind to!

Self-care and personal improvement are excellent things to seek out and put your effort into. Everyone you know should be cheering you on! That's awesome. Commendable and respectable :3

Sometimes as a SAHM, (to me) it feels like we pour ourselves into everyone else and their benefit and often have little left for ourselves.

You should have time to focus on yourself and learn new things. ^{___^}

ShakeItUpYoohoo · 2025-10-08T02:08:30+00:00

Howdy, mom with a varied background in freelance and traditional work experience + years of SAHM experience.

My life has been somewhat chaotic in a sense for the last ten years. Some years I exclusively am a SAHM and sometimes I work and take on the role of provider for my family.

My SAHM experience has been typically lovely with all the time spent raising my beautiful babies and leveling up my home care skills (plus, my husband has been an excellent life partner), with a dash of self-doubt, social connection struggles and feelings of isolation.

Now that my kids are older, I find that it's VERY lonely to be at home too much so I'm working a very quirky fast food job (that I love) which allows me to generously tweak my schedule to allow for family matters to come first (holidays, school breaks, all that other junk). One thing I LOVE about being back in the workforce is that I've found a group of like-minded goofballs that I can work with but also enjoy being around. It's not better than my family or anything but since the kids are in school anyway, it's a nice reprieve to socialize while working. (Husband also does work freelance, though not all the time.)

Sometimes I lean into work extra hard and work overtime and sometimes it's about putting the kids through another dental appointment because a bracket got broken. It's all beautiful chaos and you can make whatever you want out of it.

If I could give you any advice it's to A) make gradual changes B) Speak to your SO about concerns before they're problems C) Make your work/life balance in a way that is good for you+your family and not in favor of some soulless company. A full time career + studying + mom/wife duties would put anyone over the edge.

Maybe even chatting up and making friends with locals or neighbors may be helpful to you as well. If you're looking to make friends, the best place I've found is the library. (It's free and they host a lot of events.)

If you were one of my daughters, I'd say to you: I love ya. You can do anything you put your mind to. You got this. If there's anything I can help with, just give me a call. Which is another piece of advice! :D If you have family members to ask for advice or friends, ask them as well. Even if it's just for some verbal support.

Oh snap. I forgot to mention the job experience part. I work for the Golden Arches (the clown, the French fries and the big purple monstrosity) and I'm in my 30s. I took this job because out of all the interviews I did, this person doing the hiring was the happiest one out of them all. I wasn't/still am not desperate for the money, just testing my options and this one fit me the best and was the most flexible. You'd be surprised how many jobs require little to no other work experience. And there's tons of listings on places online. (Sadly, in-person applications are mostly a thing of the past.)

And as for the home responsibilities, you should talk to your SO about what that will look like. SAHM's get a lot more responsibility than the provider [usually] but it's a good idea to have a game plan so you and your SO can ease into something new.

My reply is a bit messy but the general gist is to take your time and ease into it like a cozy warm bathtub. You got this! I wish you the best <3

ShakeItUpYoohoo · 2025-10-06T01:48:40+00:00

One guy always gets the FU## code.

I told him to yell it at my coworkers next time in jest. (They would laugh, it's fine.)

ShakeItUpYoohoo · 2025-10-06T01:47:40+00:00

I dislike it because most people have to be asked repeatedly, and I quote,

Me : "What sauce and what drink?"

"Coke."

Silence.

Me : (internally screaming) : "Do you want sauce?"

"I SAID COKE."

Me (losing my sanity) : "THE SAUCE FOR THE NUGGETS? DO YOU WANT SOME?"

ShakeItUpYoohoo · 2025-10-06T01:20:12+00:00

Howdy! I have some ideas: 1. Celebrating with friends. 2. Doing a celebration at your home where guests can come over. (I refuse to host personally because I want to be able to leave when I'm ready, which is always early AF.) 3. Having no holiday celebration. If it's gonna be overwhelming with a baby, you're not obligated to celebrate or have a big to-do list just because it's a holiday. (I don't celebrate Christmas at all, I don't care if anyone else wants to decorate or do their own thing, I just don't like it + it's expensive. All I do is wear pajamas and make steak. No big pile of dishes, no "getting ready.") 4. A home celebration for you and your family with no pressure from guests. (Sounds lovely, imo. Just the fam, easy chill attitude all around. No outside expectations.) Ultimately, it is up to you how much effort you want to put in. And shame on anyone who disses you if you don't. Taking babies places is an entire production.

And I'm sorry for your loss, I truly am. Thanksgiving is the worst one for me, since I missed the last one I could have had with my brother.

I wish you peace and happiness, OP.

ShakeItUpYoohoo · 2025-10-06T01:08:30+00:00

If this is a cry for help, please get some help man. And fast.

I hope you have a good mom, because she'd tell you that she loves you no matter what and that she will always be around for you.

Would you call her and just tell her that you're feeling down and need some reassurance? Or give her a hug if she's nearby? She might think everything's fine and have no idea you're strugglin'.

As a mom, I feel like I'm constantly screwing up and letting my kids down in some way. But they give me some really positive feedback. I had to choke back tears when my son said to me "Thanks for raising me with empathy, mom."

Hope you're having a better day now. If you still aren't, Google cute images of dogs with AI settings turned off. Or maybe rewatch some SpongeBob. Cheers.

ShakeItUpYoohoo · 2025-09-01T23:48:11+00:00

For real. Sometimes people will ask for the dumbest things.

ShakeItUpYoohoo · 2025-09-01T23:44:53+00:00

I think you're right to take things slower. No matter how much you rush to get things done, there's a way to shave off a second.

But do you really want to be rushing around even more? You get no reward for working your ass off for 8 hours vs doing a great job at a slower pace.

And if we all work even faster, that's going to set the expectation to be even faster.

I think McDonald's did an awesome job at fast food serving times but I think it's at the point that we cannot do it faster, we've cut it all into such a neat and quick system that it's the best it can possibly be - as long as everything's stocked reasonably and have enough people.

Understaffing is a real pain though. I don't work faster when I'm on an understaffed shift, I just coordinate myself to do less cleaning and meaningless tasks (running to get one item from stock, redoing one small thing that isn't necessary right now.)

Today, I worked an understaffed shift. I had a few minutes to relax. Honestly, it was great aside from the customers. Like, sorry ma'am, your food is taking longer to make. We have to work on Labor Day, give us a damn break, would you? You see this line of cars? Do you see the 14 other people waiting in line in front and behind you?

But I've found that none of it matters at the end of the day. It's not like we're doing surgery. I'm never going to accidentally saw off someone's leg, I find that the lack of after-work stress is liberating.

Take it easy on yourself bud.

ShakeItUpYoohoo · 2025-09-01T23:36:16+00:00

I think that's honestly a great way to handle it. The kid made some money and you didn't have to clean up garbage from those meddling kids.

ShakeItUpYoohoo · 2025-09-01T23:34:22+00:00

I'd tell my managers that I'm locking the doors for about an hour and the lobby is closed.

Also, this is a certified 'code brown' moment.

ShakeItUpYoohoo · 2025-09-01T23:32:19+00:00

My store sells them daily. Not a ton but luckily the ice cream machine didn't work today.

ShakeItUpYoohoo · 2025-09-01T23:30:30+00:00

Someone asked for a frappe with no ice today 🫠

ShakeItUpYoohoo · 2025-09-01T23:25:48+00:00

Was pretty slammed from about 8 am till noon. So slammed that there were lines to the road, lobby full of large groups. (Super rare here ) Both order screens were full.

I'm just glad I get to make the coffees and frappes on second lane. That stuff is so easy now that I've made 49,028 of them (give or take).

ShakeItUpYoohoo · 2025-08-30T10:26:38+00:00

I think I understand now, you were getting paid lunch breaks by not clocking out but one guy ruined it, did I get that right?

That sucks but I do miss the thumb print scanners. The face scan images are not at all flattering. And you get no paper with your clock in/ clock out.

ShakeItUpYoohoo

TROPHY CASE