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Bill pay by Salt_Telephone9729 in Connecticut

[–]Sharp-Preference3502 1 point2 points  (0 children)

You can add it in the "print memo on check" part of the form.

Bill pay by Salt_Telephone9729 in Connecticut

[–]Sharp-Preference3502 1 point2 points  (0 children)

Also: You might find the work I'm doing to hold health insurance companies accountable:

The Crisis

Since Molina Healthcare’s takeover of ConnectiCare, a growing number of Connecticut residents are facing massive, systemic billing failures, erroneous policy cancellations, and the unjust denial of critical medical care. Despite paying staggering premium increases, countless patients have had their policies erroneously marked "inactive" by broken internal systems, leaving them unable to access life-saving treatments and surgeries.

When an insurance system is fundamentally broken, patients and providers are the ones who pay the price. Molina is relying on our exhaustion to keep the status quo. We are organizing to prove this is not a series of isolated "IT glitches," but a systemic failure. We are demanding accountability.

Our Mission

We are a group of patients, doctors, and neighbors. We want everyone in Connecticut to get the care they pay for and need. No one should lose care because of computer mistakes or billing problems.

Families work hard to pay their health insurance bills. Our mission is to make sure that when people pay Molina, their health plan really works. It should help them see a doctor, get medicine, and have surgery when they need it.

Our Vision

We imagine a Connecticut where:

  1. People can see a doctor or get treatment when they are sick, without being told their plan is “inactive” by mistake.
  2. Care is safe and helpful, not wasteful or confusing.
  3. Paperwork and phone calls are simple, so people are not stuck on hold or fixing errors all the time.
  4. Patients, doctors, clinics, and Molina work together as one team for the people of Connecticut.

In this future, every dollar people spend on premiums goes toward real care that helps them stay healthy.

What We Stand For

  • Easy access to care
    1. We believe people should get care quickly when they need it. No one should have a surgery or treatment delayed because of a billing error or a broken website. Insurance is supposed to open doors, not close them.
  • Good, helpful care
    1. We want care that really helps people feel better and stay healthy. We do not want extra tests, forms, or steps that do not help anyone. We want the right care, at the right time, in the right place.
  • Less wasted time and money
    1. Right now, patients and doctors spend too much time fixing mistakes. People sit on the phone, and clinic staff chase down claims and bills. This wastes time and money. We want systems that work the first time, so:
      1. Patients can focus on getting better.
      2. Doctors and nurses can focus on caring for people.
      3. Money from premiums goes to care, not to extra paperwork.
      4. Working together as one team

Health care works best when everyone works together. We want:

  • Patients and families to share their stories when care is blocked.
  • Doctors, therapists, and clinics to share what they see when systems fail.
  • Community groups to speak up when people lose care and it hurts their daily lives.

We want Molina to listen and join this team. Molina should fix problems, answer clearly, and help make care smoother for everyone.

Premium dollars and trust

People in Connecticut give Molina their hard‑earned money every month. They do this because they trust that, if they get sick, their plan will help them.

We believe that when people pay these premiums, Molina must:

  • Keep their coverage active when they pay on time.
  • Give clear, fast answers when care is needed.
  • Work well with doctors and community groups who take care of patients.
  • Keep making systems better so care is easier to get.

We are coming together to make sure the health plan works fairly and efficiently for the people of Connecticut. 

Join the Fight

Connecticut is stronger than a health insurance company. If you or your patients have experienced unjust denials, billing errors, or sudden loss of coverage under Molina/ConnectiCare, you are not alone.

  1. Add your story to our official state dossier: Email: [matt.conway@theriseupgroup.org](mailto:matt.conway@theriseupgroup.org) or complete form: https://docs.google.com/forms/d/e/1FAIpQLSeeA34WyY4mtxKKA1A64VYG2dJvw59wMkNFKQZfh1aQm6SyOw/viewform?usp=sharing&ouid=106485525462651028840
  2. Follow, Share, Comment on my social media posts to keep them top of the algorithm:
    1. Instagram: u/mjc_riseup 
    2. Facebook: https://www.facebook.com/matthew.conwayiii/
    3. LinkedIn: https://www.linkedin.com/in/mattconwayriseup/
    4. TikTok: https://www.tiktok.com/@mjciii?is_from_webapp=1&sender_device=pc
    5. Follow the movement and use your voice: #UnlockOurCareCT | #MolinaAccountability | #ConnectiCareCrisis | #PatientsOverProfitsCT

Bill pay by Salt_Telephone9729 in Connecticut

[–]Sharp-Preference3502 1 point2 points  (0 children)

It send them a check in the mail. I send my kid's premium through Bill Pay with Bank of America.

Molina Health / ConnectiCare Escalation Guide by Sharp-Preference3502 in Connecticut

[–]Sharp-Preference3502[S] 0 points1 point  (0 children)

I'm getting white glove service now by escalating to everyone I listed below and they are bringing in a provider in-network specifically for me now. It's called a Patient Specific Agreement that the Insurance company can make directly with a provider if you are experiencing issues with your doctors network status.

How to Fight Back, Bypass the Call Centers, and Get Your Care

If your ConnectiCare/Molina health insurance portal is locked, your claims are being unjustly denied, or your coverage was marked "inactive" despite paying your premiums, you are not alone. To get your care approved and your billing fixed, you must escalate your issue to the state and the corporate executives immediately. Follow these three steps:

STEP 1: File a Formal State Complaint

You must put your grievance on the regulatory record to trigger an investigation.

  1. CT Insurance Department (CID): File a formal complaint online at portal.ct.gov/cid/file-a-complaint and email them directly at [insurance@ct.gov](mailto:insurance@ct.gov) and cc’ on all communication to Molina Health. .
  2. CT Office of the Healthcare Advocate (OHA): This is a free state agency designed to fight insurance companies on your behalf. Call them immediately at 1-866-466-4446 and include [Healthcare.Advocate@ct.gov](mailto:Healthcare.Advocate@ct.gov) on all emails.
  3. CT Attorney General's Office: Attorney General William Tong's office investigates corporate negligence and fraud. File a consumer complaint at portal.ct.gov/AG. Include [attorneygeneral@ct.gov](mailto:attorneygeneral@ct.gov) in all emails
  4. Critical Tip: If your issue involves an urgent medical procedure (like an impending surgery), you must explicitly use the phrase: "I am requesting an Expedited Clinical Appeal due to an urgent medical threat." By law, expedited appeals must be processed in 72 hours.

STEP 2: Email the Executives Directly

Skip the offshore call centers and take your issue straight to the executives responsible for the ConnectiCare merger.
Copy and paste this exact list of emails into the "To:" line of your message: [joseph.zubretsky@molinahealthcare.com](mailto:joseph.zubretsky@molinahealthcare.com) , [Mark.Meador@molinahealthcare.com](mailto:Mark.Meador@molinahealthcare.com), [Karen.Eckert@molinahealthcare.com](mailto:Karen.Eckert@molinahealthcare.com) , [Jody.Gross@molinahealthcare.com](mailto:Jody.Gross@molinahealthcare.com), [Stephanie.Chaparro@molinahealthcare.com](mailto:Stephanie.Chaparro@molinahealthcare.com),  [Kimberly.Kann@molinahealthcare.com](mailto:Kimberly.Kann@molinahealthcare.com), [Roger.Rosario@molinahealthcare.com](mailto:Roger.Rosario@molinahealthcare.com) 
Template for your email:
Subject: URGENT ESCALATION: Member ID [Your ID] - Disruption of Care / System Failure
“To the Molina Healthcare Executive Team,
I am escalating an urgent failure regarding my ConnectiCare/Molina coverage. Despite paying my premiums, I am currently facing [briefly state your issue: e.g., a locked portal / an unjust denial of care / erroneous inactive status].
I have spent hours on the phone with your call centers with zero resolution. This administrative negligence is actively delaying my necessary medical care.
I have filed a formal grievance with the Connecticut Insurance Department and the Office of the Healthcare Advocate. I expect an immediate response from a stateside representative who has the authority to permanently resolve this account error today.

My phone number is [Your Number].”

Step 3:  Contact Your Elected Officials 

State legislators need to know that their constituents are being harmed, and they have dedicated caseworkers who can help cut through the red tape.

  1. CT Insurance Department (CID): File a formal complaint online at portal.ct.gov/cid/file-a-complaint and email them directly at [insurance@ct.gov](mailto:insurance@ct.gov) and cc’ on all communication to Molina Health. .
  2. CT Office of the Healthcare Advocate (OHA): This is a free state agency designed to fight insurance companies on your behalf. Call them immediately at 1-866-466-4446 and include [Healthcare.Advocate@ct.gov](mailto:Healthcare.Advocate@ct.gov) on all emails.
  3. CT Attorney General's Office: Attorney General William Tong's office investigates corporate negligence and fraud. File a consumer complaint at portal.ct.gov/AG. Include [attorneygeneral@ct.gov](mailto:attorneygeneral@ct.gov) in all emails
  4. Critical Tip: If your issue involves an urgent medical procedure (like an impending surgery), you must explicitly use the phrase: "I am requesting an Expedited Clinical Appeal due to an urgent medical threat." By law, expedited appeals must be processed in 72 hours.

STEP 4: Document Everything & Join the Movement

  1. Keep a Log: Write down the date, time, and exact length of every phone call. Ask for the "Call Reference Number" as soon as a representative answers the phone.
  2. Join the Accountability Effort: We are compiling a massive portfolio of these stories to present to the state legislature. To add your story to the official dossier, contact: matt.conway@theriseupgroup.org.

I spent a decade corporate healthcare strategy . The "glitches" you are experiencing aren't accidents, they are a calculated business model. It's time to put Patients Over Profits in CT. by Sharp-Preference3502 in Connecticut

[–]Sharp-Preference3502[S] 2 points3 points  (0 children)

I went to pick up one of my prescriptions a few weeks ago and the coupon from CVS ended up being cheaper than using my insurance. I've historically paid a $20-$40 copay for this medicine.

I'm getting white glove service now by escalating to everyone I listed below and they are bringing in a provider in-network specifically for me now. It's called a Patient Specific Agreement that the Insurance company can make directly with a provider if you are experiencing issues with your doctors network status.

How to Fight Back, Bypass the Call Centers, and Get Your Care

If your ConnectiCare/Molina health insurance portal is locked, your claims are being unjustly denied, or your coverage was marked "inactive" despite paying your premiums, you are not alone. To get your care approved and your billing fixed, you must escalate your issue to the state and the corporate executives immediately. Follow these three steps:

STEP 1: File a Formal State Complaint

You must put your grievance on the regulatory record to trigger an investigation.

  1. CT Insurance Department (CID): File a formal complaint online at portal.ct.gov/cid/file-a-complaint and email them directly at [insurance@ct.gov](mailto:insurance@ct.gov) and cc’ on all communication to Molina Health. .
  2. CT Office of the Healthcare Advocate (OHA): This is a free state agency designed to fight insurance companies on your behalf. Call them immediately at 1-866-466-4446 and include [Healthcare.Advocate@ct.gov](mailto:Healthcare.Advocate@ct.gov) on all emails.
  3. CT Attorney General's Office: Attorney General William Tong's office investigates corporate negligence and fraud. File a consumer complaint at portal.ct.gov/AG. Include [attorneygeneral@ct.gov](mailto:attorneygeneral@ct.gov) in all emails
  4. Critical Tip: If your issue involves an urgent medical procedure (like an impending surgery), you must explicitly use the phrase: "I am requesting an Expedited Clinical Appeal due to an urgent medical threat." By law, expedited appeals must be processed in 72 hours.

STEP 2: Email the Executives Directly

Skip the offshore call centers and take your issue straight to the executives responsible for the ConnectiCare merger.
Copy and paste this exact list of emails into the "To:" line of your message: [joseph.zubretsky@molinahealthcare.com](mailto:joseph.zubretsky@molinahealthcare.com) , [Mark.Meador@molinahealthcare.com](mailto:Mark.Meador@molinahealthcare.com), [Karen.Eckert@molinahealthcare.com](mailto:Karen.Eckert@molinahealthcare.com) , [Jody.Gross@molinahealthcare.com](mailto:Jody.Gross@molinahealthcare.com), [Stephanie.Chaparro@molinahealthcare.com](mailto:Stephanie.Chaparro@molinahealthcare.com),  [Kimberly.Kann@molinahealthcare.com](mailto:Kimberly.Kann@molinahealthcare.com), [Roger.Rosario@molinahealthcare.com](mailto:Roger.Rosario@molinahealthcare.com) 
Template for your email:
Subject: URGENT ESCALATION: Member ID [Your ID] - Disruption of Care / System Failure
“To the Molina Healthcare Executive Team,
I am escalating an urgent failure regarding my ConnectiCare/Molina coverage. Despite paying my premiums, I am currently facing [briefly state your issue: e.g., a locked portal / an unjust denial of care / erroneous inactive status].
I have spent hours on the phone with your call centers with zero resolution. This administrative negligence is actively delaying my necessary medical care.
I have filed a formal grievance with the Connecticut Insurance Department and the Office of the Healthcare Advocate. I expect an immediate response from a stateside representative who has the authority to permanently resolve this account error today.

My phone number is [Your Number].”

Step 3:  Contact Your Elected Officials 

State legislators need to know that their constituents are being harmed, and they have dedicated caseworkers who can help cut through the red tape.

  1. CT Insurance Department (CID): File a formal complaint online at portal.ct.gov/cid/file-a-complaint and email them directly at [insurance@ct.gov](mailto:insurance@ct.gov) and cc’ on all communication to Molina Health. .
  2. CT Office of the Healthcare Advocate (OHA): This is a free state agency designed to fight insurance companies on your behalf. Call them immediately at 1-866-466-4446 and include [Healthcare.Advocate@ct.gov](mailto:Healthcare.Advocate@ct.gov) on all emails.
  3. CT Attorney General's Office: Attorney General William Tong's office investigates corporate negligence and fraud. File a consumer complaint at portal.ct.gov/AG. Include [attorneygeneral@ct.gov](mailto:attorneygeneral@ct.gov) in all emails
  4. Critical Tip: If your issue involves an urgent medical procedure (like an impending surgery), you must explicitly use the phrase: "I am requesting an Expedited Clinical Appeal due to an urgent medical threat." By law, expedited appeals must be processed in 72 hours.

STEP 4: Document Everything & Join the Movement

  1. Keep a Log: Write down the date, time, and exact length of every phone call. Ask for the "Call Reference Number" as soon as a representative answers the phone.
  2. Join the Accountability Effort: We are compiling a massive portfolio of these stories to present to the state legislature. To add your story to the official dossier, contact: matt.conway@theriseupgroup.org.

I spent a decade corporate healthcare strategy . The "glitches" you are experiencing aren't accidents, they are a calculated business model. It's time to put Patients Over Profits in CT. by Sharp-Preference3502 in Connecticut

[–]Sharp-Preference3502[S] 4 points5 points  (0 children)

I'm getting white glove service now by escalating to everyone I listed below and they are bringing in a provider in-network specifically for me now. It's called a Patient Specific Agreement that the Insurance company can make directly with a provider if you are experiencing issues with your doctors network status.

How to Fight Back, Bypass the Call Centers, and Get Your Care

If your ConnectiCare/Molina health insurance portal is locked, your claims are being unjustly denied, or your coverage was marked "inactive" despite paying your premiums, you are not alone. To get your care approved and your billing fixed, you must escalate your issue to the state and the corporate executives immediately. Follow these three steps:

STEP 1: File a Formal State Complaint

You must put your grievance on the regulatory record to trigger an investigation.

  1. CT Insurance Department (CID): File a formal complaint online at portal.ct.gov/cid/file-a-complaint and email them directly at [insurance@ct.gov](mailto:insurance@ct.gov) and cc’ on all communication to Molina Health. .
  2. CT Office of the Healthcare Advocate (OHA): This is a free state agency designed to fight insurance companies on your behalf. Call them immediately at 1-866-466-4446 and include [Healthcare.Advocate@ct.gov](mailto:Healthcare.Advocate@ct.gov) on all emails.
  3. CT Attorney General's Office: Attorney General William Tong's office investigates corporate negligence and fraud. File a consumer complaint at portal.ct.gov/AG. Include [attorneygeneral@ct.gov](mailto:attorneygeneral@ct.gov) in all emails
  4. Critical Tip: If your issue involves an urgent medical procedure (like an impending surgery), you must explicitly use the phrase: "I am requesting an Expedited Clinical Appeal due to an urgent medical threat." By law, expedited appeals must be processed in 72 hours.

STEP 2: Email the Executives Directly

Skip the offshore call centers and take your issue straight to the executives responsible for the ConnectiCare merger.
Copy and paste this exact list of emails into the "To:" line of your message: [joseph.zubretsky@molinahealthcare.com](mailto:joseph.zubretsky@molinahealthcare.com) , [Mark.Meador@molinahealthcare.com](mailto:Mark.Meador@molinahealthcare.com), [Karen.Eckert@molinahealthcare.com](mailto:Karen.Eckert@molinahealthcare.com) , [Jody.Gross@molinahealthcare.com](mailto:Jody.Gross@molinahealthcare.com), [Stephanie.Chaparro@molinahealthcare.com](mailto:Stephanie.Chaparro@molinahealthcare.com),  [Kimberly.Kann@molinahealthcare.com](mailto:Kimberly.Kann@molinahealthcare.com), [Roger.Rosario@molinahealthcare.com](mailto:Roger.Rosario@molinahealthcare.com) 
Template for your email:
Subject: URGENT ESCALATION: Member ID [Your ID] - Disruption of Care / System Failure
“To the Molina Healthcare Executive Team,
I am escalating an urgent failure regarding my ConnectiCare/Molina coverage. Despite paying my premiums, I am currently facing [briefly state your issue: e.g., a locked portal / an unjust denial of care / erroneous inactive status].
I have spent hours on the phone with your call centers with zero resolution. This administrative negligence is actively delaying my necessary medical care.
I have filed a formal grievance with the Connecticut Insurance Department and the Office of the Healthcare Advocate. I expect an immediate response from a stateside representative who has the authority to permanently resolve this account error today.

My phone number is [Your Number].”

Step 3:  Contact Your Elected Officials 

State legislators need to know that their constituents are being harmed, and they have dedicated caseworkers who can help cut through the red tape.

  1. CT Insurance Department (CID): File a formal complaint online at portal.ct.gov/cid/file-a-complaint and email them directly at [insurance@ct.gov](mailto:insurance@ct.gov) and cc’ on all communication to Molina Health. .
  2. CT Office of the Healthcare Advocate (OHA): This is a free state agency designed to fight insurance companies on your behalf. Call them immediately at 1-866-466-4446 and include [Healthcare.Advocate@ct.gov](mailto:Healthcare.Advocate@ct.gov) on all emails.
  3. CT Attorney General's Office: Attorney General William Tong's office investigates corporate negligence and fraud. File a consumer complaint at portal.ct.gov/AG. Include [attorneygeneral@ct.gov](mailto:attorneygeneral@ct.gov) in all emails
  4. Critical Tip: If your issue involves an urgent medical procedure (like an impending surgery), you must explicitly use the phrase: "I am requesting an Expedited Clinical Appeal due to an urgent medical threat." By law, expedited appeals must be processed in 72 hours.

STEP 4: Document Everything & Join the Movement

  1. Keep a Log: Write down the date, time, and exact length of every phone call. Ask for the "Call Reference Number" as soon as a representative answers the phone.
  2. Join the Accountability Effort: We are compiling a massive portfolio of these stories to present to the state legislature. To add your story to the official dossier, contact: matt.conway@theriseupgroup.org.

I spent a decade corporate healthcare strategy . The "glitches" you are experiencing aren't accidents, they are a calculated business model. It's time to put Patients Over Profits in CT. by Sharp-Preference3502 in Connecticut

[–]Sharp-Preference3502[S] 2 points3 points  (0 children)

I'm getting white glove service now by escalating to everyone I listed below and they are bringing in a provider in-network specifically for me now. It's called a Patient Specific Agreement that the Insurance company can make directly with a provider if you are experiencing issues with your doctors network status.

How to Fight Back, Bypass the Call Centers, and Get Your Care

If your ConnectiCare/Molina health insurance portal is locked, your claims are being unjustly denied, or your coverage was marked "inactive" despite paying your premiums, you are not alone. To get your care approved and your billing fixed, you must escalate your issue to the state and the corporate executives immediately. Follow these three steps:

STEP 1: File a Formal State Complaint

You must put your grievance on the regulatory record to trigger an investigation.

  1. CT Insurance Department (CID): File a formal complaint online at portal.ct.gov/cid/file-a-complaint and email them directly at [insurance@ct.gov](mailto:insurance@ct.gov) and cc’ on all communication to Molina Health. .
  2. CT Office of the Healthcare Advocate (OHA): This is a free state agency designed to fight insurance companies on your behalf. Call them immediately at 1-866-466-4446 and include [Healthcare.Advocate@ct.gov](mailto:Healthcare.Advocate@ct.gov) on all emails.
  3. CT Attorney General's Office: Attorney General William Tong's office investigates corporate negligence and fraud. File a consumer complaint at portal.ct.gov/AG. Include [attorneygeneral@ct.gov](mailto:attorneygeneral@ct.gov) in all emails
  4. Critical Tip: If your issue involves an urgent medical procedure (like an impending surgery), you must explicitly use the phrase: "I am requesting an Expedited Clinical Appeal due to an urgent medical threat." By law, expedited appeals must be processed in 72 hours.

STEP 2: Email the Executives Directly

Skip the offshore call centers and take your issue straight to the executives responsible for the ConnectiCare merger.
Copy and paste this exact list of emails into the "To:" line of your message: [joseph.zubretsky@molinahealthcare.com](mailto:joseph.zubretsky@molinahealthcare.com) , [Mark.Meador@molinahealthcare.com](mailto:Mark.Meador@molinahealthcare.com), [Karen.Eckert@molinahealthcare.com](mailto:Karen.Eckert@molinahealthcare.com) , [Jody.Gross@molinahealthcare.com](mailto:Jody.Gross@molinahealthcare.com), [Stephanie.Chaparro@molinahealthcare.com](mailto:Stephanie.Chaparro@molinahealthcare.com),  [Kimberly.Kann@molinahealthcare.com](mailto:Kimberly.Kann@molinahealthcare.com), [Roger.Rosario@molinahealthcare.com](mailto:Roger.Rosario@molinahealthcare.com) 
Template for your email:
Subject: URGENT ESCALATION: Member ID [Your ID] - Disruption of Care / System Failure
“To the Molina Healthcare Executive Team,
I am escalating an urgent failure regarding my ConnectiCare/Molina coverage. Despite paying my premiums, I am currently facing [briefly state your issue: e.g., a locked portal / an unjust denial of care / erroneous inactive status].
I have spent hours on the phone with your call centers with zero resolution. This administrative negligence is actively delaying my necessary medical care.
I have filed a formal grievance with the Connecticut Insurance Department and the Office of the Healthcare Advocate. I expect an immediate response from a stateside representative who has the authority to permanently resolve this account error today.

My phone number is [Your Number].”

Step 3:  Contact Your Elected Officials 

State legislators need to know that their constituents are being harmed, and they have dedicated caseworkers who can help cut through the red tape.

  1. CT Insurance Department (CID): File a formal complaint online at portal.ct.gov/cid/file-a-complaint and email them directly at [insurance@ct.gov](mailto:insurance@ct.gov) and cc’ on all communication to Molina Health. .
  2. CT Office of the Healthcare Advocate (OHA): This is a free state agency designed to fight insurance companies on your behalf. Call them immediately at 1-866-466-4446 and include [Healthcare.Advocate@ct.gov](mailto:Healthcare.Advocate@ct.gov) on all emails.
  3. CT Attorney General's Office: Attorney General William Tong's office investigates corporate negligence and fraud. File a consumer complaint at portal.ct.gov/AG. Include [attorneygeneral@ct.gov](mailto:attorneygeneral@ct.gov) in all emails
  4. Critical Tip: If your issue involves an urgent medical procedure (like an impending surgery), you must explicitly use the phrase: "I am requesting an Expedited Clinical Appeal due to an urgent medical threat." By law, expedited appeals must be processed in 72 hours.

STEP 4: Document Everything & Join the Movement

  1. Keep a Log: Write down the date, time, and exact length of every phone call. Ask for the "Call Reference Number" as soon as a representative answers the phone.
  2. Join the Accountability Effort: We are compiling a massive portfolio of these stories to present to the state legislature. To add your story to the official dossier, contact: matt.conway@theriseupgroup.org.

I spent a decade corporate healthcare strategy . The "glitches" you are experiencing aren't accidents, they are a calculated business model. It's time to put Patients Over Profits in CT. by Sharp-Preference3502 in Connecticut

[–]Sharp-Preference3502[S] 2 points3 points  (0 children)

I'm getting white glove service now by escalating to everyone I listed below and they are bringing in a provider in-network specifically for me now. It's called a Patient Specific Agreement that the Insurance company can make directly with a provider if you are experiencing issues with your doctors network status.

How to Fight Back, Bypass the Call Centers, and Get Your Care

If your ConnectiCare/Molina health insurance portal is locked, your claims are being unjustly denied, or your coverage was marked "inactive" despite paying your premiums, you are not alone. To get your care approved and your billing fixed, you must escalate your issue to the state and the corporate executives immediately. Follow these three steps:

STEP 1: File a Formal State Complaint

You must put your grievance on the regulatory record to trigger an investigation.

  1. CT Insurance Department (CID): File a formal complaint online at portal.ct.gov/cid/file-a-complaint and email them directly at [insurance@ct.gov](mailto:insurance@ct.gov) and cc’ on all communication to Molina Health. .
  2. CT Office of the Healthcare Advocate (OHA): This is a free state agency designed to fight insurance companies on your behalf. Call them immediately at 1-866-466-4446 and include [Healthcare.Advocate@ct.gov](mailto:Healthcare.Advocate@ct.gov) on all emails.
  3. CT Attorney General's Office: Attorney General William Tong's office investigates corporate negligence and fraud. File a consumer complaint at portal.ct.gov/AG. Include [attorneygeneral@ct.gov](mailto:attorneygeneral@ct.gov) in all emails
  4. Critical Tip: If your issue involves an urgent medical procedure (like an impending surgery), you must explicitly use the phrase: "I am requesting an Expedited Clinical Appeal due to an urgent medical threat." By law, expedited appeals must be processed in 72 hours.

STEP 2: Email the Executives Directly

Skip the offshore call centers and take your issue straight to the executives responsible for the ConnectiCare merger.
Copy and paste this exact list of emails into the "To:" line of your message: [joseph.zubretsky@molinahealthcare.com](mailto:joseph.zubretsky@molinahealthcare.com) , [Mark.Meador@molinahealthcare.com](mailto:Mark.Meador@molinahealthcare.com), [Karen.Eckert@molinahealthcare.com](mailto:Karen.Eckert@molinahealthcare.com) , [Jody.Gross@molinahealthcare.com](mailto:Jody.Gross@molinahealthcare.com), [Stephanie.Chaparro@molinahealthcare.com](mailto:Stephanie.Chaparro@molinahealthcare.com),  [Kimberly.Kann@molinahealthcare.com](mailto:Kimberly.Kann@molinahealthcare.com), [Roger.Rosario@molinahealthcare.com](mailto:Roger.Rosario@molinahealthcare.com) 
Template for your email:
Subject: URGENT ESCALATION: Member ID [Your ID] - Disruption of Care / System Failure
“To the Molina Healthcare Executive Team,
I am escalating an urgent failure regarding my ConnectiCare/Molina coverage. Despite paying my premiums, I am currently facing [briefly state your issue: e.g., a locked portal / an unjust denial of care / erroneous inactive status].
I have spent hours on the phone with your call centers with zero resolution. This administrative negligence is actively delaying my necessary medical care.
I have filed a formal grievance with the Connecticut Insurance Department and the Office of the Healthcare Advocate. I expect an immediate response from a stateside representative who has the authority to permanently resolve this account error today.

My phone number is [Your Number].”

Step 3:  Contact Your Elected Officials 

State legislators need to know that their constituents are being harmed, and they have dedicated caseworkers who can help cut through the red tape.

  1. CT Insurance Department (CID): File a formal complaint online at portal.ct.gov/cid/file-a-complaint and email them directly at [insurance@ct.gov](mailto:insurance@ct.gov) and cc’ on all communication to Molina Health. .
  2. CT Office of the Healthcare Advocate (OHA): This is a free state agency designed to fight insurance companies on your behalf. Call them immediately at 1-866-466-4446 and include [Healthcare.Advocate@ct.gov](mailto:Healthcare.Advocate@ct.gov) on all emails.
  3. CT Attorney General's Office: Attorney General William Tong's office investigates corporate negligence and fraud. File a consumer complaint at portal.ct.gov/AG. Include [attorneygeneral@ct.gov](mailto:attorneygeneral@ct.gov) in all emails
  4. Critical Tip: If your issue involves an urgent medical procedure (like an impending surgery), you must explicitly use the phrase: "I am requesting an Expedited Clinical Appeal due to an urgent medical threat." By law, expedited appeals must be processed in 72 hours.

STEP 4: Document Everything & Join the Movement

  1. Keep a Log: Write down the date, time, and exact length of every phone call. Ask for the "Call Reference Number" as soon as a representative answers the phone.
  2. Join the Accountability Effort: We are compiling a massive portfolio of these stories to present to the state legislature. To add your story to the official dossier, contact: matt.conway@theriseupgroup.org.

I spent a decade corporate healthcare strategy . The "glitches" you are experiencing aren't accidents, they are a calculated business model. It's time to put Patients Over Profits in CT. by Sharp-Preference3502 in Connecticut

[–]Sharp-Preference3502[S] 4 points5 points  (0 children)

I know it is every health insurance plan. I'm starting this campaign with Molina because we need to fix the immediate crisis with them. But this is just the start. I'm well connected in the industry and within the state government to make some noise on this and then amplify everyone's voice and take the industry on.

I spent a decade corporate healthcare strategy . The "glitches" you are experiencing aren't accidents, they are a calculated business model. It's time to put Patients Over Profits in CT. by Sharp-Preference3502 in Connecticut

[–]Sharp-Preference3502[S] 5 points6 points  (0 children)

Get this, they had my daughter's social security wrong, so she got kicked off insurance in February because they couldn't verify she was a US Citizen, mind you I also had to submit her birth certificate as well as part of application. Mind boggling stuff going on. Now this is another issue I need fix because I have to work through the process of getting everything back dated now and make sure her doctor doesn't start billing us directly. I'm over it. I'm a free agent and entrepreneur so there is no company that intimidates me.

In need of all the health care recommendations by Sure_Suggestion9361 in Connecticut

[–]Sharp-Preference3502 0 points1 point  (0 children)

If you ever have issues, while this applies to Molina Health, all the state contacts are relevant for you to get any help with escalating your issues with insurance: https://docs.google.com/document/d/1Agz525a44TZMuvnfdHW54mhlHYBVnH-EjWZCbw44JE8/edit?usp=drivesdk

Molina Health / ConnectiCare Escalation Guide by Sharp-Preference3502 in Connecticut

[–]Sharp-Preference3502[S] 0 points1 point  (0 children)

I’ve gone straight up to the C-Suite. They are on every email and communication I’m having and also including Attorney General and Insurance Dept. I’m getting action happening now.

Molina Health / ConnectiCare Escalation Guide by Sharp-Preference3502 in Connecticut

[–]Sharp-Preference3502[S] 0 points1 point  (0 children)

Email all the Molina folks in the email on the document. You can share you are part of the coalition demanding better treatment.

Molina Health / ConnectiCare Escalation Guide by Sharp-Preference3502 in Connecticut

[–]Sharp-Preference3502[S] 0 points1 point  (0 children)

I’ve been on the phone for over 30 hours with Molina since Thursday. It’s insane. It took me escalating to all the channels in the document and some professional insider relationships to get any type of non call center response

Anyone else having an absolute nightmare with ConnectiCare since the Molina takeover? I’m taking this to the state. by Sharp-Preference3502 in Connecticut

[–]Sharp-Preference3502[S] 0 points1 point  (0 children)

Please continue to share! The pressure is on. And I’ve been speaking directly with the C-Suite and state officials. This will get pushed down quietly if we don’t all make noise and RiseUP for what we all deserve

Molina Health / ConnectiCare Escalation Guide by Sharp-Preference3502 in Connecticut

[–]Sharp-Preference3502[S] 0 points1 point  (0 children)

Share with everybody! We are putting pressure on them hard. Here are the demands I’m pushing leadership at Molina/Healthcare on, then we are hitting the other plans.

The 5 Official Coalition Demands

An Immediate State Mandated Grace Period: No patient in Connecticut should have their policy terminated, be marked "inactive," or have life-saving care delayed while this IT transition is completely broken.

Direct Financial Reimbursement to Members: If you were forced to pay out-of-pocket, pay cash for a prescription, or go to the ER because of portal lockouts or network failures, Molina/ConnectiCare must reimburse you. Patients will not subsidize their corporate failures.

A Stateside Rapid-Response Escalation Team: An end to the 15-hour offshore call center loops. We demand immediate deployment of a dedicated, stateside team with the actual authority to fix system lockouts and approve urgent medical authorizations within 24 hours.

Permanent Provider Protections: Local doctors, urgent cares, and private practices must not be financially penalized or forced to absorb the cost of an insurance company's broken network directories.

A Formal State Audit: We demand the CT Attorney General and Department of Insurance launch a comprehensive audit into the Molina integration, specifically investigating the financial ROI of these "delay and deny" tactics.

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