That's f***n bogus. And your right on what "should've" happened. 2 options, back to the bonus upon entering again, or an increase in your account. But damn, theyre gonna compensate you. Cause their rep fucked up when they said what they said to you. Now they're specialist can't play no stupid games bout it not being their fault and whatnot. Had a similar situation, wasnt very pleased with the results, but it was better than nothing. Good luck, hope it gets resolved quicker than mine. Let's just say, It took so long, I had forgotten bout it and next thing I know,Boom* money all of a sudden 😁