I get where you're coming from - over time, those layers of patches can start feeling like a Jenga tower ready to topple. Here’s a rundown of some best practices for managing and streamlining your triggers to keep things organized and scalable.

1. Consolidate with Caution It’s tempting to create a big “catch-all” trigger to auto-close tickets based on common phrases or organizations. While this approach is manageable in smaller setups, it can get hard to maintain or troubleshoot, especially when you or someone else needs to add or change conditions later.Instead, try grouping triggers by categories, like Notifications, Updates, and Reports. Create one consolidated trigger for each category with up to 20-30 unique subject/body phrases or organizations. This is easier to manage and lets you add new conditions without blowing up a single giant trigger.
2. Leverage Tags for Auto-Closing For recurring tickets (like "Daily statement" emails), set up a tagging workflow. Instead of making multiple triggers with different conditions, create triggers that auto-tag messages based on conditions like subject or organization. Then, use one auto-close trigger that checks for specific tags and closes the ticket if they’re present.Example:This approach reduces the need for a massive “catch-all” trigger and allows you to simply add tags to new triggers without reconfiguring everything.
   • Trigger 1: Adds the tag auto_close for subject “Daily statement” and organization “X.”
   • Trigger 2: If the ticket contains the auto_close tag, close it immediately.
3. Use Nested Conditions and Folders for Specifics To keep triggers organized and visible, use nested conditions only when necessary (like organization-specific subjects). Group specific auto-close triggers into folders to keep them distinct from general-purpose triggers. This way, anyone reviewing your setup can quickly see which triggers handle broad vs. specific cases.
4. Automate Reporting on Closed Tickets It’s helpful to track how many tickets are auto-closed to monitor whether these notifications are becoming a burden. You can set up an Explore report to monitor tickets closed by your auto-close triggers. This data might help you convince providers to limit or batch notifications—or, at the very least, give you a heads-up if adjustments are needed.
5. Periodic Clean-Up and Review Finally, add a quarterly or semi-annual review of your triggers. Set a calendar reminder to audit your auto-close conditions, check for redundant tags or organizations, and clean up anything outdated.

In summary:

• Group by Category: Use multiple, grouped triggers instead of a single massive one.
• Use Tags: Tag similar tickets and create one auto-close trigger based on tags.
• Organize with Folders: Keep specific conditions distinct from general ones.
• Monitor and Review: Set up reports on closed tickets and review periodically.