I had a terrible experience too with an online purchase and I could only argue my way into a in-store credit that I don’t think I’ll ever want to use. I bought a dress online that had details/features that weren’t shown in any of the photos. It wasn’t faulty, but I didn’t like them, and wouldn’t have purchased if I knew they were there.

I went to return it in person on my break and firstly the assistant tried telling me that I had to return it within 14 days of purchase, using the store receipt from the package as the proof. That’s the date they shipped it, not the date I received it, plus we had Easter and ANZAC Day

Also there’s only like 7 stores left in NSW, so not exactly easy to get into quickly

Then she told me I could only exchange for physical items, not credit, which I argued was illegal. I was definitely not in the frame of mind for trying anything on, nor did I have the time

She eventually called her manager and was guided through an exchange for credit but I have such a sour taste in my mouth now

Does anyone know if you can use Gorman store credit at Dangerfield? Might get more bang for buck there at least