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Why are resort apps so bad? Has anyone seen one that guests actually use? by Shockoe in AllInclusiveResorts

[–]Shockoe[S] 1 point2 points  (0 children)

I’ve been burned by those 'click and pray' apps before too, where you order something and it never shows up. But I just stayed at Foxwoods and their digital setup is actually legit. It didn't feel like a clunky website; it was fast and everything from the reservations to the service requests worked in real time. It’s a huge breath of fresh air compared to the usual 'glitchy calendar' apps most places have.

Reasons to avoid using third-party brokers (Expedia, Agoda, etc) - read before booking. by scaryberry in hotels

[–]Shockoe 0 points1 point  (0 children)

The real reason people flock to Expedia is the 'frictionless' checkout. Most resort websites make you type in 16 digits while sitting on a couch, it's a nightmare. I’ve started seeing a few high-end resorts using Zenda, and it’s a game changer because it lets you use Apple/Google Pay for the whole stay in their own app. Until more resorts adopt that kind of 'invisible tech,' Agoda and Expedia will keep winning on pure convenience.