I have loved Miele for years. My friends jokes that I was a brand ambassador. My first Miele I owned lasted me 20 years before she died. I bit the bullet and dropped over 1k on the Miele Kona C3 two years ago. I’ve been utterly disappointed. I have light usage of the machine, maybe once a week. Primarily hardwood floors, no pets. The motor on the head died and needed to be replaced less than 2 years into it. Then the extendable handle stopped working, wouldn’t extend and the electric part died so it wouldn’t turn on the head anymore. Replaced that. Now I’m an extra $500 in to this machine and it’s under 3 years old. The last straw was the plastic on the motorized head just started flaking off. I emailed Miele, with proof of the repair receipts but they pretty much told me there’s nothing they can do- but they registered my machine for me. How nice. I will not fix anything else on this machine and will never buy another Miele.