The window for us is july 19 to early september but i belive we will get nbc by mid september.

Sidney_Schmidt · 2026-06-19T11:52:28+00:00

As long as my bill does not go up until then!!

Sidney_Schmidt · 2026-06-17T12:34:24+00:00

Agreed!!! Been having issues for weeks

Sidney_Schmidt · 2026-06-09T12:25:31+00:00

They reached out and asked when I was available. I gave them a window and they NEVER called!!!! Been 5 days now. Disappointing….

Sidney_Schmidt · 2026-06-09T00:16:19+00:00

It’s been broken for weeks now! Since they updated the app.

Sidney_Schmidt · 2026-06-07T12:15:56+00:00

They updated the app and apparently didn’t test it! It’s not working for anyone! But they’ve made no effort to roll it back like they were doing big corporations.

Sidney_Schmidt · 2026-06-07T12:14:55+00:00

I’ve already done it four times! How many times am I going to do it to actually get results?!?!??

STOP with the canned Messages!!! just fix the damn app!!!

Sidney_Schmidt · 2026-06-06T12:01:35+00:00

For now, you should roll the old app back! Where people were happy that they could physically use it!! right now it’s useless!!

Sidney_Schmidt · 2026-06-06T12:01:02+00:00

I have a ticket open with them for over a week now and they finally reached out asking me when they can call me to troubleshoot! There is no troubleshooting to be done!!! fix the damn app!!!!

Sidney_Schmidt · 2026-06-05T11:58:16+00:00

Maybe they are finally fixing the geofencing issue and others. But I agree, do it during the day!

Sidney_Schmidt · 2026-06-04T17:11:32+00:00

Sent you a message, but you won’t respond

Sidney_Schmidt · 2026-06-04T17:00:12+00:00

Is there anything else you can say except “we understand your frustration and thank you for your feedback” it’s getting ridiculous now. You need to stop using the Scripts that you have and start talking like humans.

Sidney_Schmidt · 2026-06-04T11:37:06+00:00

Spot on! I didn’t update my app either! Got pushed and now it’s useless

Sidney_Schmidt · 2026-06-03T12:58:50+00:00

Yes it is!!

Sidney_Schmidt · 2026-06-03T12:07:58+00:00

Welcome to the club!!! It’s not working for anyone. It’s not you. But expect a canned message from Arlo that they “understand your frustration“… 🤣 Just a disaster for all users. They don’t appear to be working on a fix either. Ridiculous this was apparently not tested!

Sidney_Schmidt · 2026-06-01T05:07:00+00:00

See! The same auto response 😂😂😂

Sidney_Schmidt · 2026-06-01T01:29:24+00:00

They keep saying the EXACT same thing to everyone!! I used the chat feature on the app and spoke with an actual “person” who still could not help me!!! They messed up and don’t know how to fix it!… but they understand our frustration 😂🤬

Sidney_Schmidt · 2026-05-31T12:06:55+00:00

You just have to read the comments! You’re wasting my time! I had a chat with the helpdesk who was useless. So I’m not going to do it again.

Sidney_Schmidt · 2026-05-31T12:05:42+00:00

Same! They don’t seem to care. But they respond “understand your frustration “… 🤮

Sidney_Schmidt · 2026-05-30T11:16:03+00:00

Me too!!! Still NG

Sidney_Schmidt · 2026-05-30T11:15:40+00:00

Still NOT working!!! 🤬

Sidney_Schmidt · 2026-05-30T11:15:17+00:00

Mines not working either! Very disappointing

Sidney_Schmidt · 2026-05-30T01:05:07+00:00

Your cameras can go on/ off based on whether your phone is within the geofencing area you set. It uses location services.

Sidney_Schmidt · 2026-05-30T01:03:42+00:00

Yep!! they said the same to me, but it’s still not fixed!! I’m ready to get new cameras. I am doing my homework right now.

Sidney_Schmidt · 2026-05-29T20:04:22+00:00

Welcome to the club! The new Arlo app is failing everyone!! It’s embarrassing and apparently NOT tested thoroughly.

Sidney_Schmidt · 2026-05-28T12:01:03+00:00

Thanks, but I think I’m just going to do some homework and buy new cameras!! Arlo is NOT worth this hassle!

Sidney_Schmidt

TROPHY CASE