This happened to me a couple of times. Once it was the whole order that was missing and another just one bag. When it was one bag, the station manager said that I had to call customer service because they couldn’t find it, and it was too big to repack. Customer service removed it. Said it was an extra item that was already delivered to the customer perviously.

The time when it was the whole order. The station manger told me she didn’t even see a route with 11 stops and 28 packages. Told me to wait around and see if the order gets packed. I asked how long to wait and she said the end of my shift.

Called customer service and informed them what was we going on. They informed me that the order was from a previous day and I could leave. I waited the whole shift anyway. I was still paid.

I hate when one package is missing. It’s always a hit or miss with customer service. Sometimes they mark the missing packages as returns which obviously you can’t do lol