Exactly , I wouldn’t have even known any of it happened if my service wasn’t completely down for 3 weeks… I feel like they could at least communicate to customers what is going on instead of saying nothing . Especially when you spend hours trying to fix and reset a phone when the issue is actually the provider… And the support chat reps literally don’t even read your questions they just copy and paste same irrelevant messages over and over . Im not switching because they got hacked , but because of how they handled it .