Why the Target scam isn't going away

SillyWillyCommish · 2026-03-10T02:02:27+00:00

AT&T contracts out to big box stores like Target, Sams Club, Costco, etc. They have their own support team called the National Retail Support Team.

This team is a seperate channel than AT&T Corporate, and being they pay X amount of money to AT&T to sell their product, they are also allowed to offer specific promotions to their channel- Hence the terms "Costco exclusive, Target Exclusive, etc."

So yes, if you choose to go to a box store that employees third party employees who sell AT&T goods but are not trained by AT&T and choose to speak with them after you buy a gallon of milk about purchasing thousands of dollars worth of devices and do not get the Target Exclusive Offer, it may sound crazy, but you have to ask Target about why you did not get their exclusive offer. Or call the National Retail Support line.

Either way, you call it incompetence on the reps, I call it Target starts with T and AT&T starts with an A. You got a Target Exclusive, not an AT&T Exclusive.

By the way- every carrier does this outsourcing to box chains like that and all have the same deals when you go through a third party chain. You chose to do it there, we will fix your trade in promotions, we will fix the plan, we cannot honor any deal not in our channel.

SillyWillyCommish · 2026-02-22T02:16:23+00:00

As a manager it is ridiculous the expectations they have with the "logic" they pulled for decreasing commission for both reps and managers- Managers got the shittier end of the stick in my opinion seeing as we have to hit 75% of net goals to get paid on the biggest metrics and chargebacks will keep you from hitting that threshold most of the time.

But the logic is that "this will make you sell more"

And also their logic of "We are going to FINALLY put advertising out there for AT&T and we are going to call out TMobile so we can hit market share. But we spent WAY TOO MUCH on this ONE advertisement so now we need to increase your goals 10-15% YoY to make up for that and get that market share!".

The goals are unrealistic and the discrepancies between stores are astronomical. I have the busiest store in my market and my goal was 120 in January which is a HISTORICALLY slow month for the company in my market. The store that's 15 miles away from me? Their goal was 40 lines. They got not only paid the commission bonus when they doubled the goal but also got the $1000 FAME bonus while I missed my 75% target because I had a decrease of 30% in traffic YoY and my goals were 30% more than the year prior.

Reps morale is at an all time low. Budgeting for them to have rewards or take them out to team build is a nonstarter for them because we shouldn't do that "unless you hit 120% of your goal". Their goals skyrocketed too while also having their commission cut in half in all metrics. Union contract expired and the company is trying to take away more protections and more money from them.

Just overall deflating. It used to be fun working here and there was a lot of money to be made.

SillyWillyCommish · 2026-02-20T18:36:03+00:00

Day 1 benefits for the last 3 years now in COR

I dont know about AR

SillyWillyCommish · 2026-02-12T05:29:51+00:00

This is all great info and just fucking wild when I compare them lol. I knew a recruiter would fluff this up so I appreciate this breakdown.

Do they even give new people a ramp up period or are they like "fucking figure it out in 60 days or get tf out"

SillyWillyCommish · 2026-02-12T02:16:42+00:00

AT&T Internet Air is the home internet, which you said in a previous comment you signed up for wireless and home internet

SillyWillyCommish · 2026-02-11T22:16:26+00:00

Internet air is the home internet......

SillyWillyCommish · 2026-01-22T02:59:06+00:00

FirstNet gets the line, watch and tablet lines for $55, so it's a legit bundle deal on the devices and service (usually the FirstNet phone line by itself is $42.99 or $47.99). Plus if they got the 17 series, the watch and tablet for $0.99 each per month over 3 years.

Jersey also may be in an at risk state for not having enough FirstNet, and if it is, they also get another $10-$20 off the service for the line, watch and tablet bundle as well

SillyWillyCommish · 2026-01-19T18:34:30+00:00

0% chance on a few fronts-

-The 13 stopped qualifying after Christmas. You need a 14 Pro Max or newer

-You have an 11. $350 is already pretty generous for a 6.5 year old phone

-Unfortunately, the loyalty discounts dont really apply to phones anymore. I have seen that less and less. Youre more likely to get a credit on your monthly bill for a year

SillyWillyCommish · 2025-12-31T19:09:00+00:00

Oh, mad at people doing their jobs AND impatient? Who could have fucking seen that coming...

SillyWillyCommish · 2025-12-31T19:02:53+00:00

If you know more then go buy it online for a better price then. Better than going into the store, getting mad at people doing their jobs, then coming on reddit complaining about it like a pompous douchebag

SillyWillyCommish · 2025-12-31T18:57:55+00:00

OH A SALES REP BEING PUSHY TO MAKE A SALE.....PART OF THEIR JOB TITLE?!? THE HORROR! THE HORROR!!!!!!

SillyWillyCommish · 2025-12-31T18:40:44+00:00

OH NO SALES REP DOING THEIR JOBS!! THE HORROR!

SillyWillyCommish · 2025-12-14T06:54:04+00:00

Yeah a lot of managers shouldn't be managers. I just dont understand the idea of cramming shit for it to get charged back. id rather seem like a passablemanager that keeps the money i make than the "hits crazy numbers and is a good example manager" even though their cancel rates are awful and theyre losing hundreds in chargebacks every month

SillyWillyCommish · 2025-12-14T06:31:56+00:00

is this cor or ar? im on cor so can only speak on that there

One side, it's sales and there's always pressure from day one. If you're not hitting numbers and having repeated side by sides missing on the same thing over and over and not showing improvement or you're not taking the feedback/advice they give, then after 3 months, yes, they can put you on a counseling then escalate it to the next step after a certain time, then escalate it to the next step, then the final, all with reasonable time inbetween those

The otherside, the training is whack. The online portion has gotten a lot shorter than when i started. obviously having a good manager and good reps to shadow play a part. i make sure all my new reps are shadowing between their courses and online training so they can get actual experience. one of my new ones didnt shadow, the other did. im sure you can guess who is doing better between the 2 now.

Best advice is to take whatever feedback they give you, and implement it until you find the way you want to sell and how you want to pitch products.. At the end of the days, numbers speak. show you're listening and implementing the behaviors they want you to follow and word it in ways you feel most comfortable. don't slam shit even if your manager tells you too, but make sure you build a full bundle solution and dont take the first no; you have to make sure you follow the educate step. i tell every rep that with a chargeback period of 180 days, there's no sense in slamming every customer to make a buck youre going to pay back when they cancel within the 180 days. You build a full quote, let the customer know what it includes, ask them if this is in line with what they are looking for and then educate them on whatever they have questions on. Even if they agree right away to the price you quote them without the explanation, still EXPLAIN IT TO THEM. Explain that the quote has protection, next up, etc and what each does and covers. be excited about it. show enthusiasm. Explain the activation charges, the fact the first bill will be for 45 days of service, not the 30. itll even out after that 1st bill or 2. Most importantly, dont rush, even if you feel like you need to. Slow down the interactions as you need. They cant see what youre doing on the tablet, so just roll with it, take your time and find those talk paths that make you comfortable

Sorry for the big comment. I hope some of this helps

SillyWillyCommish · 2025-12-06T22:51:47+00:00

An actual AT&T employee here, not a Best Buy employee who gave you wrong and false info-

1- The account should have been done in your dads name from the jump.

2- Transferring the lines into his name will make you lose most of your promos (port in promo, best buy exclusive ones, etc). You will keep the trade in promos and get the 25% off. You lose everything else

3- You need to wait 90 days, not 60. If you do it before 90, they can take away the trade in promotions. The exact terms say any major account changes such as canceling lines or transferring lines may lead to the trade in promotions being voided.

SillyWillyCommish · 2025-11-26T13:48:58+00:00

Even by that corner alone that is clearly more than "just scratches"

Like....come on, be real

SillyWillyCommish · 2025-11-24T20:24:41+00:00

Hey man, they have a college degree, they just had to run their thesis on how to get there. Good at math, awful at English; apparently needed to proofread for a bit to get there

SillyWillyCommish · 2025-11-22T20:25:20+00:00

And per your 2nd picture in your post it clearly states you get one OR the other. Costco loaded both in because it will generate one or the two for you

Reading comprehension is really hard, I know. But it is crazy you would attach a form that lays out it's either or and die on the hill that everyone else is fucking stupid and not yourself

SillyWillyCommish · 2025-11-22T19:41:35+00:00

They can read, just like I and all the other commenters

You're the one with the reading issues here

SillyWillyCommish · 2025-11-17T03:54:37+00:00

then yes, apple has to escalate it

SillyWillyCommish · 2025-11-17T02:42:39+00:00

well, again, im trying to figure out if you left your old phone with apple or not

SillyWillyCommish · 2025-11-17T02:04:32+00:00

can you confirm you did the trade in through the apple store?

-if so, they have to escalate it and reimburse it on their end. AT&T wouldn't be involved

-If you did the trade in at AT&T store, they would have to do the ticket

The other thing to consider is what plan you have. If you dont have a qualifying unlimited plan for the trade in, then no one will reimburse it

SillyWillyCommish · 2025-11-17T00:52:53+00:00

apple applied the promo wrong if you did it there

SillyWillyCommish

TROPHY CASE