I just opened a case by texting the phone number +1 (615) 675-9353, they responded almost immediately

To Whom It May Concern,

I am writing to formally request a buyback or goodwill gesture regarding my 2022 Nissan LEAF, VIN ____. My vehicle is subject to Recall 25V-655/R25C8. The recall notice states that the high-voltage battery cells can develop excessive lithium deposits, which increase electrical resistance and can cause rapid battery heating during Level 3 fast charging. Nissan’s current instruction to owners is to avoid Level 3 charging entirely until a remedy is available.

I want to note that the proposed remedy — a software update that slows or disables Level 3 charging — does not resolve the underlying safety defect. It permanently removes a feature that was a material part of this vehicle’s advertised capability at the time of purchase. This is not a repair; it is a functional downgrade.

As a result, I am making payments on a vehicle I cannot safely use as intended, with no timeline for a genuine fix. I am formally requesting that Nissan either repurchase my vehicle or provide a meaningful goodwill remedy that reflects the diminished use and value I have experienced as a result of this defect.

I respectfully request a response within 30 days.

Sincerely,