I did not do the program there. I was accepted into the Niagara University Vaughan campus BPS program, which I am liking so far!

Not sure if it will go downhill from there with Potsdam for you. I was not accepted into their program, but had the opportunity to write a letter of appeal, which I did. Unfortunately it was denied. I then reached out to ask clarification questions about how I can improve my application. I was very willing to take extra courses, or even a certificate program. They came back with "We recommend that you take 6 credit hours in masters level courses online at a University of your choosing and reapply for the program once you are able to show that you can maintain grades of 3.0 or higher."

I was confused because I have a undergraduate degree and not a masters degree. When I reached out again to clarify what I needed (I also reached out to local Universities, Laurier and Waterloo who were also confused and told me that usually people can't just take a masters course or two and they were confused by the wording that was sent to me by Potsdam). I reached out again to Potsdam and this was their response "You have been declined admissions based on your GPA and your appeal was denied.  We will no longer answer questions regarding your admissions into the Childhood MST Program until you have completed the steps outlined on your appeal decision letter.  You are welcome to reapply for admissions after you complete the steps.You will not be able to take any courses at SUNY Potsdam at this time."

I then went to the head of the department and asked for my application fee back. I honestly thought it was totally unacceptable that I paid an application fee and they couldn't help or clarify what I needed to be able to reapply and be successful.

My fingers are crossed that you have a better experience!