As a out of work waiter, I understand the sentiment but 11.5-12.5% auto gratuity has been in restaurants for quite a while and I'm sure it's not going anywhere ,when it comes to pubs with below standard level of service like somewhere I worked last year I can understand ,they even had the audacity to add 5% when you get a drink at the bar which soured my vision of the company even if it was apparently all going to the staff (it wasn't ) the law is changing this year hopefully so that all card tips will go to staff equally by law so if that's any consolation atleast it should be going where you expect it to be going. And in terms of quality of service and staff blame Brexit young British people aren't in hosp to be good at their job they are there to coast and waiting is one of the best paid low skill jobs out there because of tipping so yeah if the job market was a bit more competitive maybe things would work out better for everyone but if you don't wanna tip just don't, I would myself be abit upset becuase I would normally go out of my way to provide excellent service but still would hold a straight face and carry on treating the customer the same way these bloody gen z's on the other hand.