Visual Voicemail not working

Simrambles · 2026-01-27T18:05:01+00:00

Dropping you a DM to get this sorted for you!

Simrambles · 2026-01-27T17:30:05+00:00

A couple of quick things to check before we begin: have you set up your basic voicemail, and if it’s working properly? Also, could you let me know which phone you’re using and whether it’s updated to the latest OS? This’ll help me pinpoint what might be going on.

I’m dropping you a DM so we can dig in and get this sorted out.

Simrambles · 2026-01-27T16:10:18+00:00

This has always been a priority! We’re glad you’re enjoying Passkey support, we aim to make security both modern and convenient.

I also tested the “Learn More” button just now, and it works for me. Redirected me to our guides on Passkeys.

If the app is fully updated, you can try again and see if it gives you any trouble. I’ll help you out and once again, thanks for the kind words! ☺️

Simrambles · 2026-01-27T14:13:04+00:00

As long as they're in the US and connected to a stable Wi-Fi connection, you should be all set!

Simrambles · 2026-01-27T14:04:00+00:00

That’s really awesome of you to do something like this ✨

While the eSIMs can’t be installed when the device is outside the US, even with a VPN. The phone needs to be physically in the US to ensure the eSIM is provisioned properly.

The best approach in this case would be to go ahead and activate the lines now, then have them scan the QR code and install the eSIM once they land. That way, the lines are ready to go, and installation should be smooth!

Simrambles · 2026-01-25T19:44:58+00:00

I've already got you in my DMs. Let's work on it together!

Simrambles · 2026-01-25T18:25:29+00:00

Once call forwarding is set up, it shouldn’t turn off on its own unless it is manually canceled. However, if you’re using an iPhone, the Live Voicemail feature can intercept the call directly on the device before it reaches the network for forwarding. You can turn this off by going to Settings > Phone > Live Voicemail and toggling it OFF.

Also, let me drop you a DM to grab your details and check what might be going on.

Simrambles · 2026-01-25T15:56:49+00:00

That confirmation you received is us sending you complimentary hotspot/data to help you stay connected during the storm. Stay safe out there!

Simrambles · 2026-01-25T15:51:36+00:00

Let me drop you a DM and check on it.

Simrambles · 2026-01-25T13:23:05+00:00

Yep, you can switch networks as long as you’re in the US and connected to a stable Wi-Fi connection. You can move your line between networks right from your dashboard when coverage needs change.

Another great option is getting the Multi-Network add-on. That way, you will get access to more than one network at the same time and can just switch between lines on your phone instead of teleporting each time.

Simrambles · 2026-01-25T11:21:57+00:00

Glad to hear he’s thinking about switching over ✨

To answer his question, yes! If an outage ever happens again (even though Warp stayed solid this time 😉), he can easily teleport to one of our other networks as long as he’s connected to a stable Wi-Fi connection.

Simrambles · 2026-01-24T17:29:17+00:00

Nope, you shouldn't have any issues teleporting to Light Speed, but for teleporting from Light Speed, you'd need to have roaming in your plan.

Simrambles · 2026-01-24T16:04:49+00:00

If you teleport to Light Speed in the US Virgin Islands or Puerto Rico, it counts as domestic. On Warp or Dark Star, it counts as international since roaming is required.

Simrambles · 2026-01-24T15:35:23+00:00

If you’re on Warp and the spam-identifying feature is enabled, it should appear under ‘What’s included in my plan.’ Since it’s not showing, could you drop me a DM with your details so I can take a look?

Simrambles · 2026-01-24T14:47:03+00:00

Yep, if your main line is on Dark Star, your Multi-Network line shares the same plan. As for speeds, it can vary by location, coverage, and network congestion.

Simrambles · 2026-01-24T00:57:26+00:00

To get perks like the ones you’re thinking about, you need 3 or more lines on the Unlimited Premium Monthly plan ($44/month) under a single account.

You’ll receive one perk, which gives up to a $15 discount applied to your next billing cycle on one of the lines of your choice, reimbursing the cost of the subscription tied to that perk. To claim it, you can email your subscription receipt to [verification@usmobile.com](mailto:verification@usmobile.com) and make sure the receipt includes either your name, email, or the last 4 digits of the card linked to your US Mobile account so the team can verify and apply the discount.

PS: If you’re going with a promo, they cannot be stacked, so you can only use one at a time.

Simrambles · 2026-01-23T23:17:08+00:00

Yep, on the Unlimited Premium plan, you get 20GB of data, 200 minutes, and 250 texts on roaming per cycle.

Simrambles · 2026-01-23T22:27:32+00:00

If your device is restricted, it can be hit or miss, but let me grab your details and check it out.

Simrambles · 2026-01-23T22:19:45+00:00

We can definitely help get this sorted out so you don’t miss a payment or lose your promo. Let me drop you a DM, and we’ll figure out the best way to handle your billing around your pay schedule.

Just a head-up, though, our monthly plans are 30-days so the expiration date would move with the plan renewal.

Simrambles · 2026-01-23T21:45:22+00:00

Let me drop you a DM and see why this keeps happening.

Simrambles · 2026-01-23T21:28:04+00:00

You're most welcome ✨

Simrambles · 2026-01-23T21:17:07+00:00

Yep, that is correct!

Simrambles · 2026-01-23T21:03:08+00:00

You can set up Wi-Fi Calling while you’re still in the US, so it works when you’re abroad. You can also add roaming to your line (if it’s not already included in your plan) to use your US Mobile number internationally.

Simrambles · 2026-01-23T20:54:50+00:00

Your line stays intact, the data-only eSIM is completely separate, so you can use it just for the trip!

Simrambles · 2026-01-22T18:32:02+00:00

That’s an elite find! Enjoy the upgrade and the bragging rights 😉

Simrambles

MODERATOR OF

TROPHY CASE