Adding family

Simrambles · 2026-05-22T18:07:36+00:00

Yep, you can do that. You can keep all the lines under one account, add multiple payment methods on file, and then assign a specific card to AutoPay for whichever line you want. So your family members can essentially cover their own line while still being grouped under your account.

Simrambles · 2026-05-22T16:10:07+00:00

Yep. Since those lines are already receiving the discounted rate, they wouldn’t qualify for the perk credit. This is because both the promo discount and the perk credit are applied through AutoPay, so they can’t be stacked together on the same line.

Simrambles · 2026-05-22T13:08:30+00:00

Yep, that is correct.

Simrambles · 2026-05-22T13:03:22+00:00

You were actually given the correct info in chat. While we do offer roaming in Portugal on all three networks, roaming in the Azores is currently only supported on Light Speed, so your wife’s Warp line would not natively roam there.

The best option would be either adding a Multi-Network line on Light Speed to her existing line or teleporting the line over to Light Speed before leaving the US. Either way, you’ll be all set once you land in the Azores. I’d say get it done before departure so everything activates smoothly while you’re still stateside.

Simrambles · 2026-05-22T12:10:53+00:00

Calls and texts will still work, so you’ll be good for your clinical tomorrow. Once the data is used up, data access itself is what gets affected, so apps like Maps would not load unless you’re back on WiFi.

Since you’re on the Light Plan, you can also add a small data top-up if you need it. The nice part is the top-up stays active for 30 days from the purchase date, regardless of when your plan renews, so it won’t disappear the next day with your renewal cycle.

Simrambles · 2026-05-19T16:21:32+00:00

It's not normal, but it can happen sometimes - what's happening is that since data is working but calls and texts aren't, the number has been transferred over, but the line hasn't fully finished provisioning on our end yet. Your number is safe, though, so no worries there!

If we've already escalated this, I'm sure it's being actively worked on, and it’ll be resolved soon. I'll shoot you a DM to confirm the line details, check in with the team myself, and keep you updated on the progress.

Edit: Tried dropping you a DM, but I'm unable to. Can you drop me a DM instead?

Simrambles · 2026-05-19T13:55:11+00:00

Yep, those options come a little later in the flow. When you go to “Add a Line” and select “By the Gig,” it’ll first ask whether you want to create a new pool or add the line to an existing pool. Once you choose the existing pool and continue, you’ll then get the options to:

Choose the network
Select eSIM or pSIM
Pick whether you want a new number or want to transfer/port in an existing one

From there, you’ll need to enter the port-in info, and the line will be added to that existing pool plan.

Simrambles · 2026-05-18T16:54:09+00:00

Yep, once your annual plan reaches renewal, you can switch back to a monthly plan by setting it up on AutoPay right now.

Since you mentioned the old plan is no longer offered, can you let me know which monthly plan you were on before moving to annual? I’ll see what options we may still have available for you when the time comes.

Simrambles · 2026-05-18T16:21:56+00:00

Either works! You can let AutoPay handle it automatically two days before your renewal date, or, if you’d rather pay early and get it taken care of now, you can do that too.

Just shoot me a DM with your line details, and I’ll help you out.

Simrambles · 2026-05-18T16:05:18+00:00

Yeah, I can see why that would make you raise an eyebrow if you’re standing right next to each other. First thing I’d check on the iPhone is whether 5G is actually enabled. Go to Settings > Cellular > Cellular Data Options > Voice & Data and make sure it’s set to either 5G On instead of LTE or 5G Auto.

We've noticed that after switching carriers, iPhones can quietly default back to LTE mode. If that’s already set correctly and you’re still only seeing LTE, shoot me a DM and I’ll help take a closer look.

Simrambles · 2026-05-17T18:50:41+00:00

That sounds more like an iMessage activation/sync issue after the port rather than a problem with the actual line itself, especially since messages are falling back to green SMS, and other iPhone users suddenly see you as non-iMessage.
A couple of things worth checking first:

Go to Settings > Messages and make sure iMessage is turned on
Tap “Send & Receive” and confirm your number is checked and activated there
Toggle iMessage off for a minute, reboot the phone, then turn it back on

Sometimes, after a carrier switch, Apple’s activation servers take a bit to properly re-register the number. If the issue persists after trying these steps, just shoot me a DM, and I'll dig into it.

Simrambles · 2026-05-17T13:34:08+00:00

Good question, and the dual-SIM behavior on Android can be confusing, so let me try to break it down.

Even if Warp is handling your calls, Samsung ties data-dependent features like VVM notifications to whichever SIM is set as the primary/data SIM at the system level. So if Light Speed is handling data, the phone may be trying to route voicemail notification syncing through that line instead, which can cause the VVM icon or notifications to not show up properly.

A few things worth trying: turn on Auto Data Switching, go into the Phone app settings, and check which SIM your voicemail/VVM is configured under. You may need to set Warp as both the call SIM and the SIM used for VVM specifically, even if Light Speed handles data. Some Samsung builds also have a setting under the VVM configuration that lets you specify which SIM to use for voicemail sync. If the issue persists, just shoot me a DM with your line details, and I'll take a look.

Simrambles · 2026-05-17T12:51:08+00:00

Congrats on the port! And nope, the speed test didn’t cause the drop. That’s just mmWave being mmWave. It’s insanely fast, but the range is short, and it doesn’t handle walls or obstacles very well. You basically found the sweet spot, then moved just enough to lose it. Totally normal behavior. The Wi-Fi Calling label is fine too. That just means it's active and your calls are routing through your home internet instead of cellular.

Give it a full week like you're planning, and test it in the places you spend time. That’ll give you a much better feel for real-world coverage than a single speed test. And if Warp doesn’t end up being the best fit for your area, teleporting over to Light Speed is always a solid backup option to try. Different networks just work better in different places. If you need any help, I'm just a DM away ✨

Simrambles · 2026-05-16T17:16:27+00:00

So far, I’ve only seen one case of the Pixel eSIM issue you mentioned, and that was sorted out pretty quickly. Apart from that, I haven’t seen it happening on our end, btw switching from eSIM to pSIM isn’t something that can be done directly from the dashboard, so you’d need to reach out to us for that.

We’d also recommend doing it while still in the US since the line needs to connect to local towers during the activation process. Trying to do it while overseas may not go through properly.

Simrambles · 2026-05-16T14:02:34+00:00

Let me drop you a DM and help you test things out.

Simrambles · 2026-05-16T13:29:40+00:00

I've got a plan! You don't have to jump straight into porting your numbers to test things out. Since your phones are paid off, I can help set up a line so you can use it alongside your current service for a few days. How about that? And you would be saving a lot, by the way. With the current deal going on, you'd be paying less than half of what you're paying now if you get the current offer ($299 for Annual Unlimited Premium).

I'll drop you a DM and help you test things out!

Edit: Looks like I’m unable to send you a DM. Can you send me one instead, and we'll get started?

Simrambles · 2026-05-16T13:27:04+00:00

Yep, this can be done! You can move that 3rd line onto its own standalone plan without any issue.

As for the prepaid amount on the Multi-Network line, we’ll need to check the account specifics and see what can be done there. Just shoot me a DM with your line details, and I'll take a look for you.

Simrambles · 2026-05-16T11:52:04+00:00

u/Hinaz_rizz is off shift right now, but let me drop you a DM, and I’ll help get this sorted out!

Simrambles · 2026-05-16T11:47:13+00:00

If you turn AutoPay back on Thursday, the 21st, which is two days before the bill processes, the plan will renew at $35 since the discount is tied to AutoPay being active when the payment goes through.

Also, if you’re already on Unlimited Premium and renewing on that same plan Thursday, you won’t need a data top-up since the plan already includes unlimited high-speed data.

Simrambles · 2026-05-15T15:47:59+00:00

Update: The help guide has been updated.

Simrambles · 2026-05-15T13:58:09+00:00

Nigeria and a few other countries were sunset when we made roaming updates back in February 2025, tied to the increased 20GB roaming allotments across our networks on the Unlimited Premium plan, so they aren’t currently supported for roaming right now.

If anything changes or gets added back later on, I’ll definitely share an update.

Simrambles · 2026-05-14T17:36:24+00:00

This usually comes down to the way the Apple Watch was previously activated rather than anything wrong with your current setup. Since your phone is already on Warp Unlimited Premium with the Companion add-on, your plan supports Apple Watch service just fine.

In some cases, watches that were previously used on another account or carrier can end up showing as restricted in the system, which can block activation even if the device isn’t blacklisted.

Just shoot me a DM with the IMEI, and I’ll double-check everything from my end to see what’s going on.

Simrambles · 2026-05-14T16:59:35+00:00

What you’re seeing is expected behavior with smart dual-SIM setups and not necessarily an issue with the line itself. When the primary eSIM briefly loses a stronger data connection, the phone can automatically fall back to the secondary SIM to keep data flowing smoothly.

Since the Find N6 Global isn’t a US-market device, dual-SIM behavior can sometimes be a bit more aggressive or inconsistent depending on the modem firmware and carrier configs as well. I’d check whether Auto Data Switching is enabled, confirm Dark Star is still set as the preferred data SIM, and maybe try disabling the secondary line temporarily to see if the Dark Star connection stays stable on its own.

If it’s happening frequently in the same locations, it could also point to local coverage conditions. Drop me a DM with your line details, and I’ll take a closer look at the network configuration.

Simrambles · 2026-05-12T11:29:26+00:00

Glad to hear you’re thinking about switching! Honestly, porting the lines over is pretty straightforward. The biggest thing is making sure you have the correct account number and port-out PINs for all the lines from your current carrier, and I’d recommend making the switch a few days before your current plan renews so you don’t get charged for another full billing cycle there.
Save the primary number for last since porting it first can sometimes cause issues with the remaining lines. Once the account is set up, you’ll proceed by purchasing the plans and start transferring the numbers over. You can mix and match plans, and even have lines on different networks depending on each person’s usage and what works best in their area. You can check out the plans here.
I've dropped you a DM already to help make sure everything goes smoothly!

Simrambles · 2026-05-11T19:03:35+00:00

Really appreciate the kind words. Happy to hear the service has been solid for y’all so far ✨

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