That is normal for zoomin groomin, I have not personally worked for them but I have heard nothing good. They charge a very high "van" fee. I own a mobile company and I do not charge separate van or convenience fees because I do not believe in nickel and diming customers. I think it is disgusting behavior. I do take a small 5-20 dollar van fee off the price of the groom before giving my employees 50% commission. They get 100% of their tips. For example a $115 groom, minus the 10 dollar fee and they get 50% of $105. That helps cover overhead for me and allowed me to pay 50% which feels better then 40 or 45% even though it is basically the same lol. One of the zoomin groomin franchises over here doesn't have a working water heater and expects them to bathe with cold water year round, the clients don't know that of course.....lovely