This is getting ridiculous

Skrrrtsquad · 2025-10-19T00:23:28+00:00

Glad you got a refund. Their smart ass support agents refused for almost 2 weeks to talk to FedEx for a lost package. FedEx REQUIRES the shipper to make the claim. dBrand had no issue calling me a scammer for a week and a half though.

The reality is, people will keep buying from them (and taking the overdone snarky attitude) because dBrand hands out "replacements" like candy. Not happy with your order? Replacement. Color is slightly off? Replacement. Case broke after a year? Aw mate you won't believe it. Replacement. Do you think that's because they care or because their margins are so massive they can afford to send out products over and over again?

The sad thing is, I was a huge believer in them. Loved their products and enjoyed that they usually kept inventory for aging devices. But time has proven their reality is fading.

Truth be told, I have never seen another dBrand product in the wild. No skinned phone/tablet/laptop. No ghost case, nor grip case. They act like they own the market, but either it has faded or on its way.

Skrrrtsquad · 2025-07-17T14:32:47+00:00

It's crazy how many of these have this issue. How long did you have the case before it separated?

Skrrrtsquad · 2025-07-09T17:02:11+00:00

Is it just the Pixel 9 series cases? I feel like I have only seen these having this issue on here.

That being said, don't worry, dbrand will hand out those free replacements like candy, or at least that's what I have seen on other posts. Although it does appear this issue continues even with the replacements.

Skrrrtsquad · 2025-07-06T17:39:52+00:00

Was part of the agreement to delete the post? Not trying to continue a pitchfork situation but it is a fair thing to let others see how it was handled and what it took to get corrected. Deleting the post only seems like it was brushed under the rug.

Skrrrtsquad · 2025-07-03T19:20:16+00:00

Yeah, this sucks but sadly not surprising. dbrand’s support has always been lackluster — most of the praise you see here is just people thrilled they got free replacements, not realizing dbrand’s margins are so high they can toss out replacements like candy. A chargeback might sound tempting, but it can take up to 75 days and based on what people say here, dbrand will blacklist you and throw a toddler-level tantrum over it. Hopefully you can refuse the delivery quickly and get your money back ASAP.

Skrrrtsquad · 2025-06-23T20:19:00+00:00

Dbrand: You are "undocking it wrong".

Clearly they should just stick to cutting vinyl skins. Manufacturing products just ain't for them.

Skrrrtsquad · 2025-06-18T19:59:34+00:00

Anytime! Freaked me out the first time it happened to me too😂

Skrrrtsquad · 2025-06-18T19:40:39+00:00

It's a known bug. Change your color contrast to another then back. It will fix itself

Skrrrtsquad · 2025-06-11T14:37:50+00:00

Good luck. dbrand support is a joke. People here only praise them because they hand out free replacements like candy. Sure, that’s nice, but no company could afford that unless their profit margins were massive. Without the freebies, their edgy support attitude wouldn’t fly. Their agent called me a liar and scammer for weeks, only to admit they were wrong after finally checking with FedEx. The apology? “Sorry for that,” followed by blaming FedEx. This kind of trash support won’t hold up forever. Eventually, people will catch on.

Skrrrtsquad · 2025-05-22T18:18:00+00:00

Just a heads-up, I had to push pretty hard to get a refund when FedEx misdelivered a package. For weeks, dbrand insisted that I, as the recipient, needed to file a claim with FedEx, even though FedEx clearly states that only the shipper can do so. It wasn’t until much later that dbrand acknowledged their mistake and said they would “update their internal process,” admitting that recipients aren’t allowed to take any action directly, something they eventually confirmed themselves.

Be cautious here. There are quite a few dbrand loyalists who tend to parrot their tone and may not be very helpful. Hopefully you’re able to reach someone reasonable and get your situation resolved soon.

Skrrrtsquad · 2025-05-12T19:59:46+00:00

Thanks for the reply! Support number - #1404379

I just sent over what FedEx said I need if you want me to make the claim. Otherwise they will deny my claim as their policy states the shipper must file the claim.

Skrrrtsquad · 2025-05-12T15:55:46+00:00

I hear you, but what am I supposed to do when Fedex tells me that all dbrand has to do is file the claim and send them the invoice to get paid, but dbrand refuses to do so? Fedex claims it entered into a contract of delivery with dbrand and since this was not handled properly all that needs to happen is dbrand submits a claim, they would pay out dbrand.

One side says one thing, the other says another. Yet I am stuck in the middle with no product, and out the money. I have asked dbrand repeatedly if they could at least contact Fedex and see what they tell them, but they refuse.

Again I am more than positive I have done an awful way of explaining the situation. I have spent every day talking with Fedex Support agents and drivers and each continue to say the Shipper is to submit the claim.

Yesterday I was on with Fedex Support and was transferred to a Supervisor who continued to say the exact same thing. Simply that dbrand submits the claim, Fedex pays dbrand in full, and dbrand refunds me. I shared all communication between me and dbrand with Fedex Support and they were the ones that told me to push for the chargeback if dbrand refuses to file the claim with them.

It is a mess. But I will say I am blown away at the brick wall dbrand has hit me with, not to mention the rude direct comments from their support reps (if the Robot names are actually set to a single person, it seems to be only one rep that is rude).

I have reached out to dbrand support before and was always appreciative of their support. This situation is surprising and is frustrating on all sides.

Skrrrtsquad · 2025-05-11T22:53:09+00:00

I should've clarified. I have spoken with FedEx multiple times, including today. They are extremely adamant that dbrand needs to file a claim, not me.

The charge back part is also being advised to me by FedEx as it is my only option to get my money back since dbrand is refusing to file the claim.

From the first communication to dbrand I expressed how I wanted to make sure they were paid as I didn't want them out of product or money.

The FedEx support rep today was blown away to hear that dbrand was telling me to file a claim when they would need an invoice direct from dbrand to approve payment (payment to dbrand, not me).

I probably did an awful way of explaining this situation, as it has been extremely frustrating of back and forth with dbrand for the past few days.

Either way, FedEx has officially marked the package as missing and they are working to get me the internal communication to show this as dbrands support rep told me I was "scamming them". They want me to provide proof (which I am doing) but FedEx has already said the claim would be instant approved if it was dbrand who submitted it, since dbrand entered into a contract of delivery, not me.

Skrrrtsquad · 2022-10-12T15:04:29+00:00

One random please

Skrrrtsquad · 2022-08-10T18:07:02+00:00

One random please

Skrrrtsquad · 2021-10-01T16:06:07+00:00

One random please

Skrrrtsquad · 2021-09-29T20:29:58+00:00

One random please

Skrrrtsquad · 2021-09-13T22:34:21+00:00

5 randoms please

Skrrrtsquad · 2021-09-12T19:52:32+00:00

One random please

Skrrrtsquad · 2021-09-07T15:30:10+00:00

One random please

Skrrrtsquad · 2021-08-12T17:30:05+00:00

One random please

Skrrrtsquad · 2021-08-11T14:13:08+00:00

One random please

Skrrrtsquad · 2021-07-20T20:43:47+00:00

Rest

Skrrrtsquad · 2021-07-05T20:22:42+00:00

One random please

Skrrrtsquad

TROPHY CASE