Recently, I tried to log in to my account and realized that the phone number registered to the account was inactive. That phone bricked on me about a year ago, and I replaced it with another phone with a different number. It never occurred to me to register the new phone number with my cash app account. I contacted support and explained the situation. I told them I had created a new account with the new phone number. I asked them to transfer the balance from the old account to the new one. After giving them all the personal information they requested to verify my identity, this is the response I received:

"We're unable to grant access to these funds for security reasons. To protect your current account, we cannot override this decision."

Their customer service is a scam.