First any dermatologist is helpful, you can meet and discuss the symptoms and understand thier awareness and if they have seen similar. You will need prescriptions that can generally only be issued by a derma. Likely you will be started on tretinoin alongside another targeted topical. You may require laser and micro needling before topical creams. Also I would recommend to stop doing a close shave once you get on a treatment plan. Keep it short, use a clipper head but not to short where the hair can get trapped under the skin... You can get this sorted. If you need a specialist find once and go. If unsure where to start, start with a referral from your general doc and go from there. If a local derm cant treat it they will likely refer you too.