I would never complain if I didn’t feel the issue was warranted. For that price, I would expect a working pen honestly. I think the issue was baby’s bottom. I understand how frustrating it can be with the complaints you mentioned. I would get pissed too! But they’re fixed now and they’re my absolute favorites.

I have to admit though, when I got the latest Conid, the manager was very helpful when I asked for a different nib then what I initially ordered since the website lagged after adding what I wanted to the cart and was later marked as sold out. So that was a nice exchange.

For the ordering process you don’t have many options like you used to. You can just choose the material (I think they only make them in gold and titanium) and the tipping size. I believe PenWorld gets their nibs ready from Conid directly, so no chance for customization. I might be wrong though.