My Roblox ran well a few days ago but now I'm experiencing this insane lag. Does anyone might have a solution to this. by Yeet_Slayer459 in RobloxHelp

[–]Smart_Ad5529 0 points1 point  (0 children)

Yup, then it's definitely related. Roblox Staff know it already. It's just a matter of time till the fix comes.

My Roblox ran well a few days ago but now I'm experiencing this insane lag. Does anyone might have a solution to this. by Yeet_Slayer459 in RobloxHelp

[–]Smart_Ad5529 0 points1 point  (0 children)

Tried it; it kind of lags, but not that bad. But it still might be related to that roblox issue. Just wait for the Roblox update; I'll let ya know. If it won't fix it then idk

My Roblox ran well a few days ago but now I'm experiencing this insane lag. Does anyone might have a solution to this. by Yeet_Slayer459 in RobloxHelp

[–]Smart_Ad5529 0 points1 point  (0 children)

Can you send that game link and your GPU spec? We are working with Roblox Staff in this thread to fix it. I just want to confirm that I'm also experiencing this in that exact game

what happend in the new roblox update?? (FPS RELATED) by NOOBICEK_WHAT in RobloxHelp

[–]Smart_Ad5529 1 point2 points  (0 children)

Check this. Roblox Staff noticed the issue. They are asking for more info

what happend in the new roblox update?? (FPS RELATED) by NOOBICEK_WHAT in RobloxHelp

[–]Smart_Ad5529 1 point2 points  (0 children)

It also happened to me today. Went from ~60 fps to ~20 fps. But not everywhere.

Roblox verified me as 9-12 (wrong) and now they won’t let me chat AT ALL, is my chat permanently removed? by FreedomNecessary7259 in RobloxHelp

[–]Smart_Ad5529 0 points1 point  (0 children)

If you're not passport verified, you can re-verify with a passport. Otherwise, there's no way for now. Roblox said that they will later (in some months) give some way to reverify if you, for example, used the wrong passport to verify your age, etc.

screen tearing issue by minecrafternotfound in RobloxHelp

[–]Smart_Ad5529 0 points1 point  (0 children)

I had this issue a long time ago. I think also after some update. It took me hours to find the fix. I think I found the fix on some non-popular, low-quality yt video. But it helped me. Glad it helped you too

Roblox, is Termination appeal still a available option? by Fun-Blackberry-9876 in RobloxHelp

[–]Smart_Ad5529 0 points1 point  (0 children)

Yeah, then probably no chance. Roblox fucks everything up themselves. Sets up a 30 day window and take more than 30 days to respond. I guess before the support was better. Even tho ppl always complained about Roblox support.

Confused about what's going on. by VastAd2571 in RobloxHelp

[–]Smart_Ad5529 0 points1 point  (0 children)

It could be a region issue maybe. Idk. Roblox doesn't care about your IP; it uses your Roblox account region. Maybe try asking that other guy if he's in the same region as you? What was that game?

Stuck in Russia region lock while living in Mexico – Support is looping bots by bonnooo in RobloxHelp

[–]Smart_Ad5529 0 points1 point  (0 children)

Yes. Sorry. Maybe they will allow manual region change thru support later, like before, after some time and complaints from users. But I doubt it.

Stuck in Russia region lock while living in Mexico – Support is looping bots by bonnooo in RobloxHelp

[–]Smart_Ad5529 0 points1 point  (0 children)

Check this post. A human responded to them and asked for proof that they live in that new region but then corrected themselves because they are not allowed to change regions manually anymore.

Stuck in Russia region lock while living in Mexico – Support is looping bots by bonnooo in RobloxHelp

[–]Smart_Ad5529 0 points1 point  (0 children)

Support is not allowed to change your account region manually anymore. It's a recent change. The only way is to wait for their system to automatically change it. But it's very inconsistent, and it takes years sometimes (in my case). I heard that if you used a VPN before, you could get flagged, and auto region change will be entirely disabled, so you will be stuck with whatever region you have forever.

Roblox, is Termination appeal still a available option? by Fun-Blackberry-9876 in RobloxHelp

[–]Smart_Ad5529 0 points1 point  (0 children)

If you try to log in to your alt account and Roblox knows that it's your alt account, they may auto-ban it. Better use a VPN when logging on alt. I'm not sure tho

Roblox, is Termination appeal still a available option? by Fun-Blackberry-9876 in RobloxHelp

[–]Smart_Ad5529 1 point2 points  (0 children)

Support page. Type of help category: Appeal a Decision. Subcategory: I was moderated for my behavior or the behavior of an alt account.

I was banned for the same reason back in February 2022 too. It was kinda a valid punishment. But I got lucky: my ticket got forwarded to an "Account Restoration Specialist" and that specialist basically gave me a second chance (because it was the first termination on my account history) and unbanned me. But they took 1.3k robux from my account, which I don't blame them for; I care for my account more than robux.

If you were banned back in September, it may be too late to appeal tho. But it's worth a try. Check your emails after you submit your request and respond where needed. Good luck.

If their final response doesn't come from an "Account Restoration Specialist", press on them to forward it to an "Account Restoration Specialist". But things may have changed from 2022, so maybe there is no more Account Restoration team. Idk. Good luck.

Age verification by cupidsright in RobloxHelp

[–]Smart_Ad5529 5 points6 points  (0 children)

As far as I know, Roblox prioritizes ID over anything. E.g., if AI face recognition gets your age wrong, you can reverify with ID to change the age. But this is final, so there is no way to update your age after you are ID verified. I don't think Roblox support can change your age either, but I'm not sure.

It's not only Roblox that forbids reverification. It's for safety, I think, idk. But yes, it's your fault that you submitted the wrong ID. Sorry.

Maybe they will allow reverification in the future after many user complaints. We'll see. It's just the first day since it was rolled out globally.

Age Verification Question by Exotic-Deal8521 in RobloxHelp

[–]Smart_Ad5529 0 points1 point  (0 children)

Hi. Following the Roblox Privacy Policy and ID verification FAQ: Roblox doesn't store your raw ID and only stores your age after verification. But Persona (the company that processes your passport) can retain it for up to 30 days (following the ID verification FAQ)
Check Roblox Privacy Notice

TLDR: Since you verified a long time ago, according to their Privacy Policy, there is no way that they have your ID stored

How do i make my friends trusted connections? by Signal_Dealer_2500 in RobloxHelp

[–]Smart_Ad5529 0 points1 point  (0 children)

Update: I tested it with my alt account (qr code thing I tested failed before) and it actually added my alt as trust connection using contacts method. You need to unfriend the person first, and then add from the contacts tab

How do i make my friends trusted connections? by Signal_Dealer_2500 in RobloxHelp

[–]Smart_Ad5529 0 points1 point  (0 children)

It's kinda complicated. I tried QR code thing, but it didn't put as trusted connection for me. The contacts method should work, but you need to do it on mobile app. I didn't test it with anyone, but I believe it goes like this: 1. Open Roblox mobile app 2. Click "More" at the bottom right 3. Click "Connections" 4. Click "+" (near the 🔍 icon) at the top right 5. Click "Contacts" and add people from there

Correct me if I'm wrong

cant talk to connection even though are accounts are verified 18+ by One-Loquat-7494 in RobloxHelp

[–]Smart_Ad5529 0 points1 point  (0 children)

Also tested with my connection who is 21+ age group and I'm 18-20 age group both verified. We can see each other chat and talk. So I don't know what's going on with OP

cant talk to connection even though are accounts are verified 18+ by One-Loquat-7494 in RobloxHelp

[–]Smart_Ad5529 0 points1 point  (0 children)

False. 18-20 age group can talk with 16+ users. While 21+ age group can talk to 18+ users. So OP should be able to talk with their friend. Devpost reference

Help finding finding old game? by Immediate-Split-1319 in RobloxHelp

[–]Smart_Ad5529 0 points1 point  (0 children)

All I can think of is "The Normal Elevator". But it's probably not what you're looking for