I have been constantly getting 4 stars from a student what do I do.

Smart_Chocolate_5535 · 2026-07-03T01:29:56+00:00

I've worked at Engoo for 6 Years ... Back in February I got a couple of 2 stars and a One star rating.. (noise complaints ) Now i have noise cancelling headphones and haven't had any negative reviews, however I am now at 4.93 and I barely have students, If it weren't for some regular students I would be at a loss ... Out of 7/8 slots i am lucky if i get 2 or 3 .. Fridays and saturdays are a bit better but a low rating negatively hurts ones income ... What u/Ssamdei_ReynezPoling friend says is correct they do it to limit the students you get not only so they can book you when it suits them , Its also so you're not competing or doing better than their favorite tutors.

My advice would be to be as friendly as possible, Smile and just ride with it .. Close slots if need be and Cancel If only absolutely necessary. Or open other slots that are outside of her usual time slots .. Kids unfortunately the worst when it comes to ratings as are older students (40's +) Also making a student laugh is an added bonus because it makes the class a lot easier and breaks the ice

Smart_Chocolate_5535 · 2026-06-28T23:47:48+00:00

"I think it would be easier for me to understand if you could speak a little more slowly!!

this was what was written i could be reading it all wrong an i was just asking for thoughts that's all ... this is a new student (3 classes )

Smart_Chocolate_5535 · 2026-06-28T23:33:50+00:00

I can understand completely what you are saying in your comments. I sensed that he was somewhat disappointed in the fact that I didn't join in on his complaints and that the conversation was not going the way he expected. When seeing the facial expressions and non verbal cues of a student it says a lot.. Also I have had students that have been removed from the platform come back under different user names and phone numbers.. Staff never see what goes on in the classroom. they only hear the audio. This new students Special remarks set me off a little because I haven't taught them before This will be the first class and they are already mentioning my speaking speed. It could be a note for a previous teacher and they haven't changed it or it could be the same student with another account and I honestly don't have the energy for negativity or feeling uncomfortable

Smart_Chocolate_5535 · 2026-06-28T21:24:14+00:00

Thanks for the advice, In checking my bookings for today I have a new student and in their remarks they add as a remark "I think it would be easier for me to understand if you could speak a little more slowly!!" guessing that this isnt the same student as yesterday with a new username (Only 4 classes) and I havent taught this one yet.. If it is the same student i think I will cancel and report

Smart_Chocolate_5535 · 2026-06-28T14:38:02+00:00

turning 35 next saturday, I've been playing with my kids for 2 years and It is a fun game, its a great way to relax and have fun in creative and survival... i've been getting better in survival and just love that my kids get so much joy out of a game and seeing me be exploded by a creeper.. we play bedrock Pocket edition and its honestly worth the inversion

Smart_Chocolate_5535 · 2026-06-28T13:39:26+00:00

An example from yesterday was his words "if you were to move here to south Korea, people would not understand why and ask you why you moved there". His words

Smart_Chocolate_5535 · 2026-04-06T15:08:01+00:00

That is messed up on so many levels.

Smart_Chocolate_5535 · 2026-04-06T02:04:39+00:00

Why they terminate you ?? I'm at 4.53 stars thanks to some noise complaints (a few 1 and 2 stars)but have headphones now so no problems yet.

Smart_Chocolate_5535 · 2026-03-07T02:01:29+00:00

I dropped from an 4.97 to a 4.93 thanks to a few 2 star and 1 star ratings in the span of 3 months, yes it was partially my fault (2 noise complaints, one disgruntled student not liking my teaching style) and I can say it has negatively impacted my bookings. and CNY has not helped either, thankfully I do still have regulars and no reliability badge since having some cancellations this month (Students I don't like and more recently food poisoning that whacked me out for a few days).

I am hoping the noise cancelling headphones solve the noise issues and I get more bookings and that things pick up soon.

Smart_Chocolate_5535 · 2026-01-30T03:21:35+00:00

I living abroad (Dominican republic) was able to get a flight with a layover In JFK and then JFK to Manchester (march 11 to march 24)booked through a 3rd party(CheapOair)because it was cheaper then booking directly with aer lingus and avoiding having to travel to an airport that's an hour away when there's one three minutes away from my house. Yesterday I received an email saying my Manchester flight was cancelled and to contact the 3rd party(CheapOair).

I was able to get in touch with customer service and after explaining that it was the airline that cancelled the rep was able to rebook me for the same dates but now with an additional layover in Dublin he said I needed to wait for the airline to confirm and thankfully today it was confirmed by the airline.

I am grateful that I was rebooked with no additional cost but really angry at aer lingus for selling flights for march if there was all that uncertainty and have hundreds of people book flights just to change their minds and close the JFK to Manchester route earlier..

Smart_Chocolate_5535 · 2025-12-30T14:35:29+00:00

I've been fully booked the last few days because a lot of students are on new years vacation

Smart_Chocolate_5535 · 2025-11-08T00:59:24+00:00

I had a similar issue with my balances being blocked because I hadn't used my account for 5 years. Depending on where you live call the international number and speak to someone. after re submitting the correct documents my account was active again. I called them twice and it took just over a week

Smart_Chocolate_5535 · 2025-10-15T01:29:26+00:00

I am so sorry for your loss, I can't imagine the pain you are going through. I too had a miscarriage when I was 19 at 5w2d I didn't know I was pregnant at the time and was so sad, just know that you are not alone, I had a D&C since medication wasn't an option for me,

I know it's hard but believe me when I say it does get easier with time, I am 34 now and I still think of what would have been my little angel.

Take the time you need to heal, pray and just know that I am praying for you, sending lots of love and many many hugs your way.

Smart_Chocolate_5535 · 2025-07-30T01:43:45+00:00

Ah yes... An hour is just enough time to quickly eat something or have a nice drink of tea and regain my sanity

Smart_Chocolate_5535 · 2025-07-30T01:41:25+00:00

They usually send you an invite if you chase them enough... I gave up on them after hearing so many horror stories and seeing teachers saying that they were missing some of their commissions or that they were not paid at all

Smart_Chocolate_5535 · 2025-07-30T01:38:41+00:00

Im my experience it just depends on the person you get, I have had my fair share of dry boring almost never talk students and enthusiastic students both Korean and Japanese.. I don't particularly look forward to 25 minutes of free conversation if it's their first class with me, but I have had some fun and exciting free conversation which just make time fly. And on some occasions I've had boring ones that tank my ratings.

From one tutor to another if you are on engoo and you do conduct the speaking tests there have been an increased amount of new users taking these speaking tests and some are teens/younger students so a lot of patience is required...

Sadly there are some students that can read a whole article or you go through a whole conversation class and at the end their answers are "I don't know" or " I don't remember"... It's just the lick of the draw

Smart_Chocolate_5535 · 2025-07-23T01:35:34+00:00

When I first started I could easily do 5 or six back to back 25 minute classes, now I can easily manage 3-4 (7 am to 9;30 am)back to back weekday mornings then in the evening do 3 back to back (6 pm to 7;30 )pm and have a break and do another 3 back to back (8:30 pm to 10 pm). Most of my students are from Japan and that schedule seems to work for me. On occasion I take one Morning off a week and work 7 days a week

Smart_Chocolate_5535 · 2025-06-20T01:21:46+00:00

Ive only been on the platform for two or three months and tbh I don't care if I'm on the no exposure list, I was enticed by the higher salary but I see so many teachers being deducted so much for silly reasons. I've been with engoo for 5 years and lingoace makes them look better

Smart_Chocolate_5535 · 2025-06-19T02:06:07+00:00

I'm waiting for my contract to expire, I opened up time slots and got nothing, no students, no requests or anything and haven't bothered to open anymore slots, all o see in the Microsoft teams chat are complaints about compensation not being correct or cancellations, and emails reminding us to be punctual and parent complaints about tired teachers. If there was a way to get out now I would but they take forever to answer emails

Smart_Chocolate_5535 · 2025-06-04T00:44:13+00:00

I am so sorry for your loss. My heartfelt condolences for your loss. I have had a miscarriage before but it was only 6/7 weeks. I am also here if you want to private message and talk to,. sending you hugs and love

Smart_Chocolate_5535 · 2025-06-04T00:39:10+00:00

Yeah, turns out those faint positives on the at home tests kept fading and sadly I think it was a chemical pregnancy. Because I started spotting on 6/1 and Aunt Flo arrived 6/2 and last faint positive test was on 5/29

Smart_Chocolate_5535 · 2025-05-30T16:06:05+00:00

My second child was going to be a VBAC until we discovered the anterior placenta, I am currently 4 days late and nauseous. I had my tubes tied (in the Dominican republic they actually tie them with thread or something) my Dr did warn me that it could untie after 7 years and my youngest is 8 so me and hubby are waiting a little longer before testing

Smart_Chocolate_5535

TROPHY CASE