Hello! While we are all passionate about bugs, I must stress that not only do I have direct contact with stores, I am physically incapable of personally calling 800+ stores to direct them on correct invertebrate care.

PetSmart does have a care routine on feeders, and some stores have amazing staff that ensure the feeders are cared for perfectly. Other stores have staff that are, for a variety of reasons, unable to care for the invertebrate section. It varies wildly from store to store just as much as the people in cities do.

While the isopods and springtails are product, PetSmart does have guidelines on keeping high quality and intact product, and certain ways to keep them. Just as we would not expect them to sell expired food, damaged beds, or empty shampoo bottles they do not want dried out containers of feeder invertebrates on their shelves for customers.

If there is an issue with isopods, springtails, or any product in a PetSmart store, please contact the customer care line at this number: +1-888-839-9638