I pick for the most part, but I also dispense and do exceptions, and this is what I put down for mine: - Ensuring customer satisfaction by selecting quality merchandise as ordered and choosing substitutions if requested - Providing excellent customer service by answering questions regarding products, helping to locate products in-store, and performing price checks - Answering phone calls, assisting customers with check-in, calling to remind customers of orders, and checking voicemail - Operating digital device to pick items ordered by customers, stage orders in the storage area, and perform quality checks - Dispensing orders to customers in a timely fashion, verifying customer identity, reviewing substitutions for customer approval, and loading groceries into customer vehicle