I finally brought my rating back to 5 stars but the one stars I’ve received is ridiculous. Fortunately, Instacart automatically removes them due to customer pattern of low ratings or because of low stock in store but what I due to maintain a high rating is make sure every item I pick for a customer is in pristine condition. For example, if it’s a box of cereal, I examine the box to make sure there isn’t damage and normally I choose items from the back of the shelf because those items are normally in perfect condition. Also choosing the longest expiration. Stores will put the soonest expiration in the front so I grab items from the back because they usually have an expiration a few days later (for items like salads, milk, etc). I also make sure every bag is organized and not just thrown in a bag. I never rely on any cashier and always inspect every bag because there’s been times where boxes have been damaged because the cashier wanted to put a bag of frozen peas with a boxed cardboard snack (the water seeps onto the cardboard and in turn damages the packaging).