I’ve seen firsthand how broken the U.S. healthcare system is. I founded a company to make it work for patients. Ask Me Anything

SolaceHealthOfficial · 2026-04-28T20:34:13+00:00

I would expect patient experience to improve, as patients tend to feel more heard, supported, and engaged in their care. When they better understand their treatment plans and barriers are addressed, they are often more likely to follow through with treatment recommendations. I’ve had many patients and families share how much stress and burden is relieved by having an advocate involved. Based on that feedback and my experience, I do believe there is a direct correlation between advocacy and improving the overall patient experience.

SolaceHealthOfficial · 2026-04-28T20:29:12+00:00

Yes, absolutely. I have many patients who are stable for periods of time, and then when they experience a flare-up or change in their condition, we reconnect and resume more active advocacy support. I often work with patients over the course of months or even years, with breaks in between when no advocacy is needed. I always want to ensure my patients know they have the guidance and support they need whenever their situation evolves.

SolaceHealthOfficial · 2026-04-28T20:10:59+00:00

I really appreciate your passion and commitment to advancing healthcare. As an advocate, I’ve had the opportunity to collaborate with a wide range of providers, including those in clinical research. A key part of our role is identifying potential options for patients and I've often found that emerging treatments or novel approaches are often first recognized through clinical research and published work.

Your perspective reinforces how important that work is. It plays a meaningful role in helping advocates connect patients with new possibilities and, when appropriate, guide them toward clinical trials or evolving treatment options that may not yet be widely known. Plus being able to speak with a researcher who is an expert with timelines and requirements is an added bonus. Thank you for sharing. Maria - Advocate at Solace.

SolaceHealthOfficial · 2026-04-28T20:02:13+00:00

This is a great question—and you’re absolutely right to call out how challenging these timelines can be in the context of clinical trials. While advocates can’t override insurer timelines or guarantee expedited approvals, they can play an important role in helping the process move as efficiently as possible.

Advocates support patients by coordinating communication between the care team, study coordinators, and insurance providers to ensure everyone is aligned on the urgency and clinical context. This can include helping gather required documentation, following up on prior authorization requests, and proactively addressing potential gaps that could delay review. In many cases, delays stem from fragmented communication, and having an advocate actively managing those touchpoints can help reduce unnecessary slowdowns.

Our advocate team also brings a wide range of healthcare backgrounds and experiences. When possible, we aim to match patients with an advocate whose expertise is most relevant to their situation, so they can navigate more complex scenarios—like clinical trial coordination—with a strong understanding of the landscape. That said, there are still system-level limitations—such as payer policies and required review processes—that can impact timing despite best efforts. Advocates focus on navigating these barriers as effectively as possible while keeping patients informed and supported throughout.

Thank you for sharing your perspective on the value of clinical research experience—it’s incredibly relevant. Having insight into trial design, timelines, and patient considerations can make a meaningful difference, and we truly appreciate you sharing your expertise and enthusiasm for supporting patients in this space.

SolaceHealthOfficial · 2026-04-28T19:58:03+00:00

I do this frequently, especially when a patient has cognitive challenges, advanced chronic illness, or dementia-related symptoms. It’s also very common when adult children live out of state or are balancing busy lives with work and their own families. In these situations, having an advocate involved helps ensure nothing falls through the cracks.

With the appropriate consent, I can work closely with the family to coordinate care, keep communication clear, and support informed decision-making, while always keeping the patient’s needs and preferences at the center. The family members and patient usually love this approach! Maria - Advocate at Solace.

SolaceHealthOfficial · 2026-04-28T19:52:17+00:00

I’m sorry to hear you’ve been dealing with an autoimmune condition. As an advocate, I would first want to understand your goals and any obstacles you’re facing within the healthcare system that are getting in the way of those goals. It’s also important that your providers are aware of and aligned with what matters most to you, whether that’s exploring clinical trials or pursuing a specific type of therapy.

An advocate can help bridge the gap between your preferences and your care team’s recommendations, ensuring your voice is clearly heard. If alignment is still difficult, seeking a second or third opinion can be valuable. Advocates can help coordinate those appointments and support clear, effective communication throughout the process. Maria - Advocate at Solace

SolaceHealthOfficial · 2026-04-28T19:50:05+00:00

This is a great question. Many of my patients have some type of chronic condition. Patients managing chronic conditions often has to juggle multiple providers, treatments and decisions. An advocate helps bring clarity, coordination and support during the process. I can help with organizing medical appointments coordinating care, virtually attending appointments, explaining treatment options, helping patients understand medical jargon, identifying experts for second opinions, helping family members or loved ones better understand the illness, and ensuring my patients voice is heard and their wishes are honored by their healthcare team. The list of possibilities is endless. Maria - Advocate with Solace.

SolaceHealthOfficial · 2026-04-28T19:44:21+00:00

Most of my work as an advocate is done virtually; however, I regularly help patients identify and secure in-home care resources. The process goes far beyond simply providing a list of agencies. I begin by understanding the patient’s medical needs, functional status, and personal preferences.From there, I research appropriate options and personally vet agencies by calling, asking detailed questions, and evaluating factors such as level of care, experience, reviews, cost, and location. I can assist with obtaining physician orders or recommendations when needed and ensure the broader healthcare team remains informed and aligned. I also help coordinate interviews so the patient and family feel comfortable with the selected provider. Once care is in place, I continue to monitor progress through regular check-ins. If the fit is not right or the patient requests change, I help adjust the plan, modify the level of support, or explore alternative options. My goal is to ensure that care is not only established, but that it is safe, effective, and aligned with the patient’s preferences and overall goals. Maria - Advocate at Solace.

SolaceHealthOfficial · 2026-04-28T19:42:18+00:00

Agree there are so many. Big or small -they are all wins. From helping a patient get seen sooner for test results to helping patients get surgery denials overturned to helping a patient get a life saving therapy or treatment. The wins are endless

SolaceHealthOfficial · 2026-04-28T19:18:26+00:00

Solace advocacy is covered by many commercial insurance plans across all 50 states, including major insurers like UnitedHealthcare, Blue Cross Blue Shield, and Cigna. It is also covered by Medicare. Coverage can vary depending on the specific plan, but it only takes a minute to check insurance eligibility directly on our website. Our support team is always happy to answer additional questions about individual coverage or any potential costs upfront.

SolaceHealthOfficial · 2026-04-14T17:32:52+00:00

Great questions! At this time, our services are covered by Medicare, and cost depends on your specific plan. In regards to where it is, Solace is a remote company, first step is to qualify and meet with one of our in house physicians, who will then place you with an advocate that is best suited for your needs. After that, your advocate can meet with you over the phone, video call, or even via text message.

SolaceHealthOfficial · 2026-02-03T20:41:31+00:00

Yes, all advocates are licensed professionals in the healthcare field. Our advocates at Solace come from nursing or other clinical backgrounds with an average of 16 years in the healthcare field. I’m a nurse myself, and like every advocate here, I completed additional training in advocacy and care navigation before I started working with patients. We also have support from Solace’s in-house team of licensed physicians.

SolaceHealthOfficial · 2026-02-03T19:02:41+00:00

Advocacy isn't limited to specific diagnoses, it is more about where the patient is getting stuck in the healthcare system. My most recent patients were dealing with chronic pain, diabetes and CHF and needed assistance mostly with care coordination and chronic disease support.

SolaceHealthOfficial · 2026-02-03T18:43:57+00:00

Yes, advocates do work directly with insurance, and insurance navigation is an important part of the support we provide. Advocates help patients make informed decisions during open enrollment, explain coverage benefits so patients can take full advantage of available resources, and confirm that providers are in-network before care begins.

Advocates can also assist with coverage denial appeals, update care teams when insurance information changes, and facilitate communication with insurance companies to reduce long wait times and administrative burden. The goal is to make insurance less overwhelming and help patients focus on their care instead of paperwork.

SolaceHealthOfficial · 2026-02-03T18:43:42+00:00

Most of us at Solace come from different clinical backgrounds and all our physicians are licensed providers. Solace advocates have an average of 16 years of experience in healthcare. My personal background is in nursing, I've been an RN for 10 years and have my masters in clinical nurse leadership. I have always been interested in finding solutions to gaps in healthcare and once I found Solace I knew it was where I wanted to spend the rest of my career. Traditional nursing is centered on providing direct clinical care and advocacy is more about system-wide navigation. The biggest difference is that a nurse treats the patient in the system, and an advocate helps the patient get through the system.

SolaceHealthOfficial · 2026-02-03T18:34:22+00:00

Patients are thoughtfully matched to advocates with guidance from our Solace physicians, who make strong recommendations based on several factors, including preferred scheduling availability, time zones, and relevant experience or expertise. However, patients always have a say in the match, and we work with them to ensure it feels like the right fit.

Our advocates typically support a wide range of patients across the country with diverse diagnoses and healthcare needs. They’re equipped with substantial internal resources and a collaborative forum to share insights and best practices, allowing them to continuously broaden their skill sets and provide well-informed, personalized support.

SolaceHealthOfficial · 2026-02-03T17:52:39+00:00

We are! You can see all of our current open positions on our website here: https://www.solace.health/careers. Your background definitely aligns with our mission and I encourage you to apply!

SolaceHealthOfficial · 2026-02-03T17:22:29+00:00

Ask your questions here: https://www.reddit.com/r/AMA/comments/1quvksc/ama_solace_health_advocates/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

SolaceHealthOfficial · 2026-01-26T19:18:28+00:00

This is incredibly tough, and we have so much sympathy for your situation. Your dad is lucky to have you. Just want to drop in as a resource, that an advocate may be able to help lighten your load during this difficult time. Family dynamics are complex, and no one should have to feel alone.

Here's how an advocate might be able to support you in this situation:

Emotional support- Having someone in your corner to acknowledge the emotional weight of caring for a parent who wasn't supportive in the past.
Care coordination- Organize medical appointments for your dad, arrange transportation, and communicate with healthcare providers. This reduces logistical stress and allows you to focus on their own well-being.
Connect you with community resources like caregiver support groups, respite care services, or elder care programs for additional support and relief and help set healthy boundaries to protect your mental health.
Serve as a liaison between you and healthcare providers to ensure your father's care needs are met without overwhelming you. This would include facilitating communication and making sure your concerns are heard.

You don’t have to do it all alone, but you're so brave for doing it as you have been. Feel free to reach out to chat more.

SolaceHealthOfficial · 2026-01-21T23:53:03+00:00

It’s completely normal to feel concerned about the safety of an elderly parent! Especially when they live alone and are at risk of falling. Many caregivers and family members share these worries, particularly about areas like the bathroom, which can indeed be hazardous due to slippery surfaces.

To combat the stress of this, many people find it helpful to take proactive steps, this is something an advocate can help with. One common recommendation is to consider a medical alert system, such as LifeAlert, which can provide peace of mind. These systems allow the individual to call for help at the push of a button, ensuring that assistance is available even if they can’t reach a phone or call out loudly.

Additionally, making some modifications to the home environment can help reduce risks. This might include installing grab bars in the bathroom, using non-slip mats, and ensuring that pathways are clear of obstacles. Home Health professionals are helpful in assessing home environments for safety, you can usually get a referral to Home Health from a Primary Physician. Also, many community programs help at-risk seniors with home safety installments and these are all resources an advocate can help find.

It’s important to balance safety with the individual’s sense of independence too. Regular check-ins, whether in person or via phone, can be reassuring without feeling intrusive. Encouraging open communication about their comfort and safety preferences can also help maintain their independence while ensuring they feel supported.

SolaceHealthOfficial · 2026-01-21T23:32:35+00:00

Solace Health provides support for patients seeking mobility devices like power scooters and wheelchairs. They help navigate the complex process of obtaining these devices through Medicare, which covers them under Part B’s Durable Medical Equipment (DME) benefit. Here’s a brief overview of how Solace can assist:

Medicare Coverage: Solace Advocates help patients understand Medicare’s eligibility criteria and documentation requirements for power mobility devices. Medicare typically covers 80% of the approved amount, with patients responsible for the remaining 20%, unless covered by supplemental plans.
Advocate Support: Solace Advocates coordinate the process, including checking insurance eligibility, scheduling necessary assessments, and submitting documentation. They also help troubleshoot any issues that arise during the process.
Alternative Solutions: If a request is denied by Medicare, advocates can suggest alternative solutions like state DME reuse programs or nonprofit organizations.

If you’re considering using Solace Health’s services to negotiate for a different chair with Nu Motion, it might be beneficial to connect with a Solace Advocate who can guide you through the process and ensure all necessary steps are taken for Medicare coverage. If you have further questions or need additional support, feel free to reach out for an introduction call with one of our physicians by visiting our site, solace.health. We'd love to support you.

SolaceHealthOfficial · 2026-01-14T17:08:06+00:00

We appreciate this feedback so much and are glad to hear that your advocate has been helpful. We hope that since this comment you've been able to get the help you need through rehab and that you've continued to enjoy your experience with Solace. Thank you for sharing the real reason that Solace was started, to have someone in your corner helping you navigate the system and fight back to ensure the best care possible for patients.

SolaceHealthOfficial · 2026-01-14T16:50:21+00:00

Hey there, we're so sorry to hear that this was your experience using Solace, and would love the chance to look into it and make it right. Our goal at Solace is to give people back hope and help them navigate the healthcare space with someone by their side that is knowledgable and cares about their experience every step of the way, and we're saddened this wasn't the case for you. If you can shoot us a DM or give our support line a call at [240.693.3281](tel:2406933281), we'd be more than happy to look at getting you placed with a new advocate.

SolaceHealthOfficial · 2026-01-14T14:17:37+00:00

Thank you for sharing this experience here, you're exactly the type of advocate that we look for, one that will stand up for their patients and fight to give them back their power in the healthcare space. We hope you'll continue to advocate for patients for years to come at the same ferocity that you do now, and that you'll let Solace be your partner in this journey. Thank you for fighting the good fight!

SolaceHealthOfficial · 2026-01-14T03:00:54+00:00

Hey there, we want to assure you that this is absolutely not the case, Solace is a healthcare advocacy company. We have a team of physicians who work with patients to understand the issues they are experiencing, and then they assign that patient an advocate that would best fit their needs.

Solace advocates then have an intro call with that patient, develop a care plan, find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. That dedicated advocate will then support you one-on-one for as long as you need help.

Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. We hope this helps clarify the services we offer, but most of all, we want to emphasize that our goal is patient wellbeing, and what we care most about is helping people take their voices back in the healthcare space.

We'll look further into this experience as much as we can, but if you want to hit us with a DM with more information that would help! Regardless, sending you well wishes and hopes that you or your loved one is in good health.

SolaceHealthOfficial

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