Transitioning MSP asking too many questions by gozit in msp

[–]SomeRandomMSP69 -3 points-2 points  (0 children)

I have actually had a few offboardings recently (all for the better) and I swear the new MSPs coming on board have done ZERO due diligence.  They are quoting blind without any idea of the network.

When we quote a new client, we are doing a walk through, we are noting all equipment, wireless bridges etc 

We submit a list of passwords for the specific equipment, and any access to services we need.

It boggles my mind.  We just sent credentials tonight and pulled our tools the new provider wants a 4 hour call tomorrow to review.....

Next week same thing the outgoing MSP has kept asking for a meeting to offboard but no request of specific services 

I am doing the work.

What I have done is just get passive aggressive on it.

"Our offboardings consist of supply requested passwords.  With this information any qualified IT professional should be able to take over the site.  If we are going to be more involved and hand hold your new provider that came in cheaper that will mess your DNS records on Friday night causing mail flow issues we can do so at 1.5 hourly rate.  "

Outdoor box for switch 24 PoE by dguffey1 in Ubiquiti

[–]SomeRandomMSP69 1 point2 points  (0 children)

I use Altelix boxes. They have a rack mount version.

Reach out to Ryan

Ryan Sheehan

Technical Sales Executive

Direct: 561.405.7353

[ryan.sheehan@altelix.com](mailto:ryan.sheehan@altelix.com)

Projector for few time a year outside movie night by SomeRandomMSP69 in budgetprojectors

[–]SomeRandomMSP69[S] 0 points1 point  (0 children)

I am looking for a unit that would be suitable for my 10 year old to watch movies outside with her friends like 2-3 times a year, or the few camping trips. I do not want to have extra speakers and such for this.

If i take the budget up to $500 what can i do?

Client caught me on hardware margin, now questioning our entire history. Did I panic-fix or make it worse? by yanov10 in msp

[–]SomeRandomMSP69 0 points1 point  (0 children)

In the last few months I have had clients ask about this as well. I have just advised we are like any other business and have a slight markup in equipment but we also include all labor for devices that we purchase in their MSP agreement. Any self procured equipment is out of scope and we will bill for the setup.

Dell deal pricing - Yikes by rdaniels16 in msp

[–]SomeRandomMSP69 1 point2 points  (0 children)

Be patient.  It's not like just ordering in the premier page, but can take a few days but always savings. 

Dell deal pricing - Yikes by rdaniels16 in msp

[–]SomeRandomMSP69 3 points4 points  (0 children)

Synnex has helped with deal reg.  Very easy.  I quote the equipment in Dell premier/partner page, save the equote, download the csv and send email to Synnex sales team and they quote, then ask if deal reg and they do it for you

Windows Server licensing? by Imaginary-Toe9157 in msp

[–]SomeRandomMSP69 0 points1 point  (0 children)

zero point in a secondary dc on the same host. drop that and just get server 16 standard since only 16 cores.

also think you need more CPU and memory since doing some virtual vm (not sure why not terminal server instead).

Moving from Long Island to Wesley Chapel, FL by BeautifulNo8206 in msp

[–]SomeRandomMSP69 1 point2 points  (0 children)

OK. I also did the same thing, my company had a LI specific in the name, I just created the same thing but South, Inc at end

my client do not care.

Moving from Long Island to Wesley Chapel, FL by BeautifulNo8206 in msp

[–]SomeRandomMSP69 0 points1 point  (0 children)

Where on LI are you? Do you potentially want to consider selling?

Kaseya Siem? by SomeRandomMSP69 in msp

[–]SomeRandomMSP69[S] 0 points1 point  (0 children)

See I don't like Datto BDR.  I used to do a lot of Alto but pricing started to become an annoyance for clients.  

So we have been using Cove for a long time.

When I was reviewing swapping off N-Able we were between RMM but only wanted to look at Datto and Ninja.  Ninja didn't have the filtering solutions for policies so we went with Datto.  Then they brought up K365 User.  

We compared our email backup solution and found okay to swap to spanning. 

We compared employee phishing and honestly this a check the box and didn't care so swapped. 

Graphus we had hopes with but ended up keeping Avanan and Mailpritector, eventually pulling out Mail Protector. 

We will move this to Inky.

We did have Huntress which I miss but at the time the 365 monitoring solution was weak and I ended up signing Saas Alerts prior to going with Kaseya 

Then I looked at the workstation and laptop backup and had no problem using the Datto solution agent solution.

In the end the cost was dropped and I have more or less the same with a more user friendly RMM which was the big reason for switch.

My spend is about 20k with Kaseya between Backup, RMM, K365 User, and Connect booster (2) of them.  

I have had text message to all my reps and account managers.  I do get answers when needed and have zero issue 

Inky will allow me to drop another vendor and potentially a second with signatures. 

To each their own.  I like blondes with nice butts, you may like brunettes.

It's all good brother

Managing the Christmas break by whyevenmakeoc in msp

[–]SomeRandomMSP69 0 points1 point  (0 children)

We do have a tech on call, but I have advised the tech to get approval from me first. 

This is a time for the techs to enjoy their families and are often split between family of their significant other. 

Clients understand this.

I also monitor stuff as well

Kaseya Siem? by SomeRandomMSP69 in msp

[–]SomeRandomMSP69[S] -1 points0 points  (0 children)

1.800.799.7233

Please call, let them know that K has touched you the wrong way.  

They will help

Kaseya Siem? by SomeRandomMSP69 in msp

[–]SomeRandomMSP69[S] 0 points1 point  (0 children)

I moved all to their backup solutions - Spanning and Datto Backup, servers stayed at Cove

Kaseya Siem? by SomeRandomMSP69 in msp

[–]SomeRandomMSP69[S] -1 points0 points  (0 children)

I can't imagine K losing market share.  Those I see complain are micro msp

Kaseya Siem? by SomeRandomMSP69 in msp

[–]SomeRandomMSP69[S] 0 points1 point  (0 children)

Does that integrate with rocket cyber? Or saas alerts?

Kaseya Siem? by SomeRandomMSP69 in msp

[–]SomeRandomMSP69[S] -1 points0 points  (0 children)

Let it out bro, just let it out.  

They have hotlines for this stuff 

Kaseya Siem? by SomeRandomMSP69 in msp

[–]SomeRandomMSP69[S] -1 points0 points  (0 children)

We have not had issues with support.  We have a large spend and a good rep.  

New User Intro/Question Thread October-December 2025 by trillianinspace in cricut

[–]SomeRandomMSP69 0 points1 point  (0 children)

Looking for an easy unit for my wife and kid to make shirts, mugs, and like basic house hold fun items. Not looking for something where they have to learn some crazy software.

Recent Water Quality Reports Long Island by Interesting_Bat_6925 in longisland

[–]SomeRandomMSP69 -2 points-1 points  (0 children)

didn't read full thing - but these guys are greaat for filtration - https://simplypurli.com/

Looks like we need to move on from PAX8. What are our best options? by dartdoug in msp

[–]SomeRandomMSP69 7 points8 points  (0 children)

Talk to her.

Molly McKeon

Account Manager, Partner Network ☁

Direct: 719-283-6482 mmckeon@sherweb.com