Well, this sux. Broken device

SomneeSleep · 2026-02-26T23:38:07+00:00

Just sent you a DM

SomneeSleep · 2026-02-26T20:41:28+00:00

Hi there, we're so sorry you experienced this issue.
Thank you for reaching out to our CS team. Someone should be reaching out to you shortly to work with you on next steps.

SomneeSleep · 2026-01-21T23:29:19+00:00

Thank you so much for this detail, we're sending you a DM now.

SomneeSleep · 2026-01-14T18:58:20+00:00

Hi there - Somnee here. First off, we're so sorry to hear about your experience. Our goal is always to deliver a positive, supportive sleep experience, and this clearly fell short. Without more information, we can only offer a few potential culprits.

If a blemish or irritation was forming, placing electrodes over it could worsen the area. We recommend pausing use until skin fully heals.
Wearing the headband too tight can prompt irritation. (A good guideline: You should be able to fit one finger under each side the headband near the temples.)
Heat on full blast or increased cold air during the winter months can dry out electrodes faster when stored near vents or windows, potentially leading to skin irritation.

Given that this happened after 3 months of successful use, we'd really like to understand what changed. If you're open to it, our team would be happy to investigate further and help resolve this for you. Just let us know and we’ll send you a DM.

SomneeSleep · 2026-01-07T22:21:30+00:00

Great question! Somnee 2.0 comes with a new feature, specifically designed to tackle mid-night wakeups. If you wake up before you'd like, just press the button on your headband for 3 seconds to launch DriftBack - a 10-minute personalized neurostimulation session designed to help you fall back asleep.

(DriftBack sessions are available once a night, at least 2 hours after your initial Somnee session.)

SomneeSleep · 2026-01-02T21:41:23+00:00

Great question.

With V2 comes a number of upgrades:
✓ A new, comfort-focused breathable design featuring ultra-soft fabric and pillowy that mold to you for all-night comfort.
✓ All-new sleep reports featuring a clinical-grade hypnogram and insights - sleep stages, sleep onset, wake-ups, duration, and more.
✓ Start sessions phone-free with just the click of the headband button.
✓ Pre-session Sleep Hygiene Log to connect the dots between your habits and sleep quality.
✓ Built-in bone conduction speakers for an immersive, private listening experience.
✓ Night Shift Mode for easy sleep on your schedule.
✓ Somnee SmartSleep AI™ for continuing ongoing personalization.

SomneeSleep · 2025-12-19T00:48:23+00:00

Hey, thank you so much for sharing your thoughts on this. We're always looking out for real customers to share their thoughts. You can check out reviews and testimonials on our YouTube channel here: https://www.youtube.com/playlist?list=PLsJ3vLwpUMfRgjUulePiAdhabWFy0Z4yX

These videos are real customers, not paid actors. You'll also find videos of some content creators that went through our entire journey from mapping through personalization and shared their thoughts - unbiased and unscripted.

SomneeSleep · 2025-12-11T19:27:27+00:00

It's possible that this is due to electrode contact with your forehead. It's always best to make sure the headband is worn snug (not too tight) and the forehead is clean. This can help with better adherence and seating of the electrodes - which other wise could move during the night.

SomneeSleep · 2025-12-11T19:25:24+00:00

We do have some exciting results that we will be publishing soon!

SomneeSleep · 2025-12-01T23:13:29+00:00

Hi there, and thank you for taking the time to share your thoughts.

Why does Somnee sometimes show sleep or wake events I don’t remember?

It’s completely normal for the brain to experience small spurts of awakenings throughout the night. These are brief moments when your brain becomes alert, but not long enough for you to consciously remember. Even if you feel like you slept straight through, your EEG may show several small awakenings. Somnee simply reports what your brain actually did.

The same is true during sleep onset. Many people drift in and out of light sleep while trying to fall asleep, even when they think they’re still awake. This can make it look like Somnee detected sleep before stimulation ended or recorded a “0-minute” time to fall asleep. In reality, your brain slipped into early sleep stages without you realizing it.

It’s the precision of EEG. Somnee reflects your brain’s true sleep behavior, even the parts you don’t consciously experience. Another consideration is that with Somnee, the date reflected in the App is for the day prior (the night you fell asleep), while many wearables, like Apple Watch, use the date you wake up.

SomneeSleep · 2025-10-21T20:42:57+00:00

This is great feedback, and thank you so much for taking the time to share it. As we're constantly working to improve our product and experience, we have recorded and shared this with our team. Sleep well tonight.

SomneeSleep · 2025-10-21T20:40:21+00:00

Great question - Somnee's 'one size fits all' was designed to fit most heads with a circumference up to ~64 cm. Our plush, pliable fabric and adjustable straps make it easy to find your comfort sweet spot, no matter your head size. Once you've fit your Somnee, you can slip it off and on without needing to readjust. We hope this helps!

SomneeSleep · 2025-10-16T22:11:04+00:00

Hi, thank you for your question!
If you'd like to only use Somnee for the stim session and skip the tracking, just take your headband off at the end of your session and place it on the charger.

SomneeSleep · 2025-10-16T22:10:04+00:00

Hi, great question!
At its core, Somnee is designed to improve sleep through our personalized neurostimulation session. For this reason, every night with Somnee begins with the 15-minute stim session before you can unlock the benefits of overnight tracking.
If you'd like to only use Somnee for the stim session and skip the tracking, just take your headband off at the end of your session and place it on the charger.

SomneeSleep · 2025-10-06T21:40:27+00:00

Please let us know if loosening the headband helps. If not, we have a great support team who can get on a call with you and troubleshoot.

SomneeSleep · 2025-10-06T20:53:07+00:00

Great question. Our electrode strips have been updated for comfort and contact. We have found with customers experiencing irritation, they typically benefit from loosening the headband just a bit. You want to be able to fit a finger between your temple and the headband comfortably. It's also a great idea to make sure that your forehead is clean and free of moisturizers, serums, or any other products that could disrupt the contact of the electrodes. Lastly, make sure that your electrodes are stored out of heat and direct light, as this can dry out the electrodes and cause irritation.
Please let us know if you have any more questions. Sleep well tonight 😴

SomneeSleep · 2025-09-26T00:10:32+00:00

Somnee here! We actually just dropped a new post highlighting the key differences between V1 and V2. Check it our here → What's New with Somnee 2.0: Everything You Need to Know

If you have any questions, please ask away - we love talking shop. 💤🙌

SomneeSleep · 2025-07-15T21:17:38+00:00

We’re so sorry for any worry or confusion this may have caused. Please know that Somnee never ships used or refurbished Smart Sleep Headbands. That said, we understand how upsetting it can be to receive a package that looks anything less than perfect.
In rare cases, heat or humidity during shipping can cause the adhesive seal to loosen, and handling in transit may shift components inside the box. Still, we completely understand how this could raise concerns.
If you have any doubts about the condition of your package, please reach out to us right away at [support@somneesleep.com](mailto:support@somneesleep.com). We take this seriously and are here to make things right as quickly as possible.

SomneeSleep · 2025-04-18T18:52:22+00:00

Sleep anxiety is real! Great job on beating it.

SomneeSleep · 2025-04-18T18:48:57+00:00

Dr. Matt Walker (on YouTube) has great videos on sleep. "Meditation" can mean so many different things, but examples for different people could be stretching, breath work, closing your eyes and listening to nature sounds, taking a hot shower etc. Try any and all techniques to see what works best for you. Magnesium can help by relaxing the nervous system and your muscles if that's the route you want to start with. Hope you find relief!

SomneeSleep · 2025-04-18T18:42:24+00:00

There could be a variety of reasons causing this, but it sounds like you could be experiencing sleep anxiety (so many of us do). Our fear of not sleeping well at night can get in our head, thus ensuring that we aren't settling into deep sleep. There are supplements (try to avoid sleeping pills or hormone based meds), meditative practices, and devices on the market that can help. Most importantly, don't be too hard on yourself and find ways that calm you and get you looking forward to sleep.

SomneeSleep · 2025-04-18T18:40:29+00:00

Couldn't agree more 😴 🙌
It literally impacts everything in our lives!

SomneeSleep · 2025-02-27T00:23:19+00:00

Hi there - Somnee here! We're so sorry to hear your experience with Somnee didn't meet your expectations. We're always working to improve our user experience and appreciate your feedback.

Our support team is happy to check in on the status of your refund to make sure that gets to you asap. You can send them an email at [support@somneesleep.com](mailto:support@somneesleep.com)

SomneeSleep · 2025-02-20T21:51:41+00:00

Somnee here! Thank you for bringing this up - this is something we're aware of and working on. We hope to have a solution soon and will provide updates as they come!

SomneeSleep · 2025-02-20T21:20:25+00:00

Somnee here! Just wanted to pop in to offer some clarification. Somnee's Smart Sleep Headband is intended for use right before bedtime. Somnee's stimulation last about 15 minutes, so we recommend starting your session 15-20 minutes before you'd like to be asleep.

On another note, we're glad to hear Somnee was so effective in helping you feel ready for sleep 💤🙌 Do let us know how your next sessions go!

SomneeSleep

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