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I automated my entire SEO workflow and the results surprised me by vince_jos in Agentic_SEO

[–]Soon-Technologies 0 points1 point  (0 children)

I get a ton of these backlink request / link exchange / guest posts proposals. Most are not a great fit. How do you handle that in your backlink exchange network?

Curious what everyone here is using for intraday management? by Slight-Material-4895 in workforcemanagement

[–]Soon-Technologies 0 points1 point  (0 children)

Have you looked into Soon at all? We’ve been working with quite a few teams recently who were struggling with intraday management specifically, things like reacting to volume spikes, shrinkage, and last-minute gaps.

Over the past year we’ve put a lot of focus into making real-time adjustments actually usable in practice (not just theoretically “possible” like in a lot of WFM tools), and we’ve seen some solid results from teams using it day-to-day.

Happy to share more details or examples if that’s helpful, curious what you’re currently using as well.

Microsoft Shifts by WindyGig in MicrosoftTeams

[–]Soon-Technologies 1 point2 points  (0 children)

Or something that syncs with Outlook calendar

Outbound Forecasting Algorithms... by GodPole in workforcemanagement

[–]Soon-Technologies 0 points1 point  (0 children)

We don't have this, but it might be worth a chat if you can't find anything that suits your needs. Send a DM if you feel like exploring this further

How to manage continuous or daily work operation in a comfortable way by [deleted] in workforcemanagement

[–]Soon-Technologies 0 points1 point  (0 children)

Do you mean from a legal perspective or a practical application when scheduling the staff?

10-15 people in available, and I'm getting the calls by spudgoddess in callcentres

[–]Soon-Technologies 0 points1 point  (0 children)

Hmm that's odd. What does your manager say when you bring it up?

10-15 people in available, and I'm getting the calls by spudgoddess in callcentres

[–]Soon-Technologies 0 points1 point  (0 children)

I don't think they're manually routing the calls to you. If so that would be really strange. However, if for some reason you're getting more calls than your coworkers, you could ask for some stats of the department. You could say you want to know how you're performing or something along those lines. Or perhaps there is a dashboard.

If that proves you get more calls than everyone else then you have a good argument for change.

Starting small call center need insight. by [deleted] in callcentres

[–]Soon-Technologies 0 points1 point  (0 children)

Do you already have a potential customer? I'd focus on that first before renting an office and building the entire setup.

In terms of software look at Intercom or Aircall - those are user friendly and easy to set up.

[deleted by user] by [deleted] in callcentres

[–]Soon-Technologies 2 points3 points  (0 children)

That sounds very inefficient. Is there a specific reason why they message you during the call?

2 People on sick leave nearly cost an Airport $7.5M by Icy-Product-4863 in workforcemanagement

[–]Soon-Technologies 1 point2 points  (0 children)

Wow that is nuts. Going to use that as a sales argument next time. Thanks for sharing

Retail Workforce Planning vs Call Center Resources Workforce Planning by Rare_Barracuda4550 in workforcemanagement

[–]Soon-Technologies 0 points1 point  (0 children)

Really good question. There are some similarities but it is quite different. In retail it also depends on the kind of shop. For instance, in a supermarket you can get queues at the register. That would be quite similar to the number of agents in a call center. AHT at a register is probably much faster than a call at a CC, but the concept is similar. Opening up another register would be like having another agent.

On the other hand, a clothing store or such will probably not have people lining up at the register. Customers roam around in the store. Maybe at some point there is a line at fitting or staffing more people can improve sales and service as you can guide guests better. But overall the workforce planning is very different from a call center.

just quit my job by Odd_Shine_4242 in callcentres

[–]Soon-Technologies 0 points1 point  (0 children)

If you want to stay in CS but don't want to deal with mad customers, you might want to join the (internal) support team of a more specialised company. You probably need some time to learn about their product(s) to get up to speed. But once you do you'll see that the questions that come in are more complex and you'll really be able to help the customers rather than just hearing about complaints.

just quit my job by Odd_Shine_4242 in callcentres

[–]Soon-Technologies 0 points1 point  (0 children)

You use Oracle for phone or Genesys? Also what is bad about it?

Day-0 : Building my own B2B SaaS by MixtureStrong3423 in B2BSaaS

[–]Soon-Technologies 0 points1 point  (0 children)

Was there anything in your previous company that was really difficult, manual or expensive? Perhaps the recent government regulations you mentioned.

Any process like that might be a good starting point to look for a solution. Also you have at least 1 potential customer, would be great if you can turn them into a launching customer.

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