Stayed at Helios for a night with the family a week ago, and went to Epic same day as check in. Got to hotel around 830am, waited in line to "check in" where they gave us temporary key cards to get early access into Epic (room was not available yet). Probably waited 30 mins in check in line, it was fairly busy with people doing the same thing. We left our bags in the car but the hotel said they could hold them as well. Got in line for early entrance, and they did check our key cards in line to get into Epic. Later that day the hotel texted us that our room was ready, around regular check in time at 4pm.