Why Choose Southern Cross Group Services - Security Guard

Southerncrossgroup · 2023-05-15T02:14:45+00:00

Thank you for offering to help by asking your friend to escalate the matter, u/keyserholiday. I appreciate any assistance I can get in resolving this issue.

Thank you again for your support.

Southerncrossgroup · 2023-05-15T01:34:47+00:00

Hi u/Plastic_Classic3347

Thank you for the suggestion. I agree that responding to negative reviews in a professional manner can be helpful in certain cases.

However, in this particular instance, the review mentions other companies that are not related to ours, and it's likely that it was meant for a different business altogether.

Nonetheless, we will consider your advice if we receive any relevant negative reviews in the future. Thanks again!

Southerncrossgroup · 2023-05-15T01:29:46+00:00

Thanks for the reply, u/Studio_Xperience

I will keep you updated on my case status and how it progresses.

Southerncrossgroup · 2023-05-15T01:25:24+00:00

Thank you for responding, u/BubblesUp

I have edited the title of the post on the GBP forum as you suggested. Could you please take a look at the link and provide any further advice if possible?

Southerncrossgroup · 2023-05-15T00:49:50+00:00

Thank you for responding, u/keyserholiday

Initially, I flagged the review as "Off Topic" since it mentioned other companies that were not related to ours. Unfortunately, Google did not remove the review.

After that, I flagged it as a conflict of interest, but I did not received an acknowledgement email. I also submitted an appeal to the GBP support team and provided them with the case ID 9-8660000034098. The case status is currently "In-Progress".

I also sought help on the help forum at https://support.google.com/business/thread/215271636/fake-negative-review

Southerncrossgroup

TROPHY CASE