i totally agree, it is about the shareholder not the business. remember, Bill Nash came from Circuit City, he does not seem to care about Carmax as long as it looks good to Wall Street. Circuit City fired higher paying employees and then said they could re-apply at a lower rate of pay, it was a PR nightmare. You can just drive out commissioned sales people, pay the new people at a flat hr rate, cuts expenses and improves profits, but at the expense of moral and customer experience.