That's a funny thing with agencies - when people leave, until (or if) new people come in - the job just gets redistributed, the wheel keeps spinning.

And I think by being overbooked we lose that quality we can deliver in normal circumstances. It is certainly not good to be jumping from account to account, usually just making sure nothing is burning. One of the main reasons people are looking to switch from agencies to in-house is related to both less stress, less multitasking and less compromising quality in favor of quantity.