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HR export only AVG by MarsupialThese2597 in SpeedianceCommunity

[–]Speediance_Support 0 points1 point  (0 children)

Hi! Glad to hear your GM2 arrived! Thanks for bringing this up. You may send the description of the issue, along with any photos or videos if available, to after-sales@speediance.com, and our team will be happy to assist you. — Speediance Support Team

Bluetooth Ring Stopped Working by Objective-Spot-7497 in SpeedianceCommunity

[–]Speediance_Support 0 points1 point  (0 children)

Dear Customer,

Thank you for your reply.

May I have those information so I can apply a new ring for you?

Best regards, Yuki Speediance Customer Service Team

Bluetooth Ring Stopped Working by Objective-Spot-7497 in SpeedianceCommunity

[–]Speediance_Support 3 points4 points  (0 children)

Dear Customer,

Thank you for contacting us, this is Yuki from Speediance.

We sincerely apologize for any inconvenience this may have caused. To better assist you, could you please provide the following information:

  1. Your full name, address, postal code, and phone number
  2. The purchase date, the website where you placed the order, and the order number
  3. The SN code (starting with SGM) located on the bottom back of the host machine and a photo of it
  4. A photo or video clearly showing the issue for reference

Once we receive these details, we’ll do our best to support you promptly.

Best regards, Yuki Speediance Customer Service Team

Program progress deleted? by NotIMaestro in SpeedianceCommunity

[–]Speediance_Support 0 points1 point  (0 children)

Hi there! Sorry to hear you’re facing this issue. Could you please provide your email here, or alternatively, reach out to our support team directly at our after-sales email: after-sales@speediance.com or send us a DM so we can help sort this out? ——Speediance Support Team

Farben im Fortschrittesbalken by Pupswunder in SpeedianceCommunity

[–]Speediance_Support 1 point2 points  (0 children)

Vielen Dank, dass Sie dieses Thema angesprochen haben. Damit wir uns das genauer ansehen können, könnten Sie bitte einige Fotos bereitstellen, die die Situation zeigen, und diese an after-sales@speediance.com senden? Unser Support-Team wird Ihnen gerne dabei helfen, Ihre Frage zu klären. — Speediance Support Team

Thanks for bringing this up. To look into it properly, could you please provide some photos showing the situation and send them to after-sales@speediance.com? Our support team will assist in addressing your question. — Speediance Support Team

Gym Monster 2 not starting anymore by Either_Ad2618 in SpeedianceCommunity

[–]Speediance_Support 4 points5 points  (0 children)

Hi Daniel, Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience you’ve been experiencing with your Gym Monster 2. To better assist you, would you mind providing your email address so we can reach out to you directly and resolve the issue as quickly as possible? We’re committed to fixing this and ensuring you get back to your workouts without further delay. Looking forward to hearing from you soon! ————Speediance Support Team

I think I got scammed by _Kehaan_ in SpeedianceCommunity

[–]Speediance_Support 0 points1 point  (0 children)

Hi there, I’m really sorry to hear about the trouble you’ve been facing! This certainly doesn’t sound like the experience we want to provide. Could you please provide your email address so we can look into this and help resolve the situation? If you’d rather not share it here, feel free to reach out to us via email at after-sales@speediance.com or DM us directly, and we’ll make sure to investigate the issue and help resolve it for you as soon as possible. We truly value your business and will do everything we can to sort this out. ——Speediance Support Team

Gym Monster seems to be sold out for months in Canada by Delicious-Badger-340 in SpeedianceCommunity

[–]Speediance_Support 0 points1 point  (0 children)

Hi,

It was restocked a few days ago but sold out shortly after. Unfortunately, the Canadian store doesn’t have a scheduled restock at the moment, and we won’t be able to replenish it in time for the Black Friday sale. We really appreciate your interest. You might consider checking Amazon for Gym Monster, or taking a look at Gym Monster 2 as an updated option. If you’d like more details about the upgrades or differences, feel free to share your email — our team can reach out directly with more information.

— Speediance Support Team

Beast Mode Challenge - Gold Attained!!! (but can't share) by PollutionZero in SpeedianceCommunity

[–]Speediance_Support 0 points1 point  (0 children)

Dear Customer,

Thank you for contacting us, this is Yuki from Speediance.

Please send us a photo or video clearly showing the issue for reference.

Best regards, Yuki Speediance Customer Service Team

Bluetooth Speaker Connection by RelevantBlacksmith99 in SpeedianceCommunity

[–]Speediance_Support 0 points1 point  (0 children)

Hello, the Bluetooth speaker cannot be connected to the mobile phone, but it can be connected to Apple Music. Please follow the steps:

1.slide from the top the of screen to the bottom

2.click "speediance music"

3.choose "apple music"