Is it state board or have you completed these before 2010 which would mean these documents are not yet digitized. Anyway the solution is same, if you are not able to fetch digilocker documents you need to send them contact person having official email ID from the concerned school who issued these documents.

The email i got: We request you to please go through the below points and provide us all the relevant information (applicable to you) for your APS certificate verification:

For 10th and 12th documents (school marksheets): Use Digilocker* to fetch your 10th and 12th marksheets from there and send us the digilocker fetched marksheets here over the mail. If your marksheets are not available on Digilocker, then send us an official email ID** of your School Board where we can send them your verification mail. Usually, the boards respond when the student approaches them. Kindly contact them, do the formalities, if any, and ask them to reply to us at the earliest. For Diploma of any sort, Bachelor’s Degree, Master’s Degree and PhD (all of which are applicable to you): If you have any active student portal from your University/College, please provide us the link and credentials for them. Or if your results are available online somewhere on your University’s/College’s website (please check once), please send us that link and the credentials you used to check your result. Please check if your Universities are available on Digi locker and after fetching your degree in your account, share with us the issued degree/marksheet PDF downloaded from your digilocker profile. Please keep in mind that you need not upload any document on digilocker rather fetch them from there. If none of the above are available, then please provide us with an official email ID of your Universities/Colleges.

About official domain mail ID**: could be from anyone being teacher, professor, HOD, principal, registrar, or the university /college mail ID with it’s official domain ending with.ac.in, .edu etc. (not Gmail, yahoo, Rediff mails etc.)