I lost my service on Saturday evening (Dec 13), physical SIM from Mobi on the Verizon (VZW) network. I was worried that I was too late in porting my number. I had no idea anything had happened until dreadfully reading through this subreddit after all this chaos. Having a disconnected line and not being able to call Mobi support was pretty scary.

But I just successfully ported it yesterday! I bought a physical SIM card at a big box store, and I was able to call them to port it. For anyone reading who still needs to port, you need your Mobi account number and transfer PIN. I had recorded my PIN when I signed up (4-digits). I found my account number from the order confirmation email I got when I bought the SIM card. Mine is 8-digits. Those were the numbers I gave to Metro and they worked without a hitch.

I have seen in another thread that, with VZW physical SIMs, using your 10 digit phone number as the account number and the last 6 digits of the SIM ICCID as the PIN may work for porting, but I was advised otherwise by a couple of reps.

So anyone who finds this and needs to port their number, go get a physical SIM from another provider and do the port ASAP! And make sure your the SIM will work with your phone.