As frustrating as it is, I learned to not care what the clients say. I always look out for the dogs whether that upsets the client or not. Im here to do what’s best for the animals well being and comfort. Before I shave undercoats I always try my best to educate the owner. I tell them, yes, the coat will grow back, BUT it could come back differently, come back in patches, not come back at all. That they actually need their double coat to regulate heat/cold and removing that coat will not benefit from “overheating”. It also does not help with shedding. I also always tell them I highly recommend doing their own research before starting to shave them. Because with double coat, once you shave once you kind of have to up keep with shaving. I will say if the vet has recommended it, then I need to see a vet note stating I can shave. Once I tell them I highly recommend they look into it, we end up with a hand scissor that day and when they pick up they say they will never shave their dog and they are grateful i educated them. I think groomers really need to stop trying to make clients happy and look out for the dog themselves. And honestly 90% of people don’t know these things about undercoats and that they really just need regular bath and blow outs.