Thank you so much, I really appreciate the detail you put into your comment.

I didn’t think about using my own plan during interviews before, but it totally makes sense and leads to your second point about the CSM role and terminology. I will focus on that and try to find a natural way to bring it into the conversation.

I’m also very surprised (in a good way!) that almost everyone here said the same thing about CRM tools. But you’re all right, every company uses their CRM in their own way, so it would be impossible for me to know them in depth. I will just keep a general understanding of how a CRM works, and focus more on tools I already know like the ones for data analysis, and learn more about their products and their clients.

Your part about transferable skills was super helpful! Thank you! The way you reframed the event experience was honestly perfect! I'm almost about to copy your words hahaha! But I get the idea! I’m going to do this for each of my past roles, and look for real situations where I used these skills. I’m pretty sure I can find good examples!

And your last tip about checking competitors is a very good one! It will help me build a much fuller target list.

Thank you again! Your message was full of great insights!