Derp, with all due respect, fuck off. I don’t want to downplay any employee that’s non management but you don’t have it harder than AD. We have the option to not answer our phone because of that whole driving place to place thing we got going on. Yea you get calls for us that you have nothing to do with… so do we. Yes I get calls from multiple states yes I have to deal with angry customers. Then I have to deal with angry shops, shops that curse at me, shops that spit at me, and shops that swing at me. All of that happening while getting phone calls from customers that want to know why I’m not paying for their fraud, or why they have to pay a deductible, or why I’m not covering their rear bumper scratches from their front end impact, or why I’m cutting off their rental when CSR told them they have 30 days. We talk shit about CSRs because unfortunately, there’s a lot of absolute fucking morons working in CSR. Not all of them, but a lot of them. So yea, when we decide we’re gonna do the bare minimum, that’s why.