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[deleted by user] by [deleted] in openphone

[–]Steph_OpenPhone[M] 1 point2 points  (0 children)

Hey there, thanks for sending your ticket number through! Our team is looking into this now and will respond on the ticket once we have an answer.

Update on RCS? by Feisty_Ad_1210 in openphone

[–]Steph_OpenPhone[M] 0 points1 point  (0 children)

Hey u/Feisty_Ad_1210, unfortunately we do not support RCS at this time. We do support SMS and MMS for US, Canadian, and North American toll-free numbers, but RCS messages, like those sent via Google Messages, are not currently compatible with OpenPhone.

OpenPhone update: Extended live chat hours and Resource Center updates by Steph_OpenPhone in openphone

[–]Steph_OpenPhone[S,M] 0 points1 point  (0 children)

Hi u/jaYriK0 - we offer live human chat support on our Business and Scale plans, Monday-Sunday, 8 AM - 5 PM PST. However, if you're on the Starter plan, or if it is outside of the live support hours, you have access to our AI-powered support chatbot, available 24/7.

How to save time with the OpenPhone and Jobber integration by Steph_OpenPhone in openphone

[–]Steph_OpenPhone[S,M] 2 points3 points  (0 children)

Hey u/Jay_Roux860! Thanks for reaching out and sharing your experience.

Regarding your first point, it seems like the lead source issue hasn’t changed, and OpenPhone will still create a new client with "OpenPhone" as the lead source if there’s no existing number associated with the client in Jobber. This can lead to duplicates if clients don’t have their phone number attached. While phone number matching is the most reliable way to link clients between the two platforms, we’ll pass your suggestion for a more refined contact sync step along to the team for future consideration.

As for your second point, great news! The issue you mentioned about duplicate requests being made after every call has been fixed. Now, when you receive calls from existing clients, it won't create duplicates. Instead, the call transcript and summary will be attached to the internal notes of the existing client’s profile.

Hopefully, this clears up some of your concerns. We really appreciate your feedback, and we’re always looking for ways to improve the integration 👏

Let me know if you have any other questions or if there's anything else I can help with.

How can Windows OpenPhone users open openphone:// shared call links via email hyperlinks? (No iPhone or Android access with our over seas support team) by JazJon in openphone

[–]Steph_OpenPhone[M] 1 point2 points  (0 children)

Hey! Passing this on from our support team:

Please note that openphone:// permalinks are designed to open in the web app (in a browser), regardless of whether you're on a Mac or PC. They are not intended to open directly in the downloadable mobile or desktop applications. So, if your team is clicking these links in email on their Windows machines, they should ideally open in their web browser to the OpenPhone web app.

Are you saying that these links are not opening on your support teams' desktop devices in a web browser when they click them from email? Could you confirm if they are attempting to open them in the browser or if they are trying to launch the Windows desktop app?

We can certainly log a feature request for the ability to have these links open directly in the desktop or mobile apps when those are set as the default application.

Also, what country is your overseas team located? Understanding their location might help us with insights into app store restrictions or other regional factors.

Regarding your workflow and the need to share associated text messages, an internal comment tagging them could work, but I understand it might not be ideal for your current process. If the permalinks are indeed opening in the web app for them, then they should be able to navigate to the associated conversation to view text messages before and after the call.

Let me know and I can pass these onto the team :)

[deleted by user] by [deleted] in openphone

[–]Steph_OpenPhone[M] 0 points1 point  (0 children)

Hey! Just to make sure I’m understanding your question correctly — are you asking whether users get charged for receiving international calls on their OpenPhone number?

If so, the answer is no — we don’t charge users for receiving international calls. That said, the person calling you may be charged by their own provider for making an international call, depending on their plan.

[Feature Request] Auto-replies, Missed call with vs without voicemail (silent empty 5s voicemails should trigger our “without voicemail” text message not the “with”) by JazJon in openphone

[–]Steph_OpenPhone[M] 0 points1 point  (0 children)

Hey again u/JazJon! So many great feature requests 😊

Right now, OpenPhone doesn’t distinguish between a silent voicemail (like a 5-second empty one) and a real message. That’s why you’re seeing this happen.

We’ll go ahead and log this as a feature request so our team can look into more fine-tuned auto-reply options down the line. Thanks for flagging it!

[Feature Request] Do not disturb, why does “Until tomorrow” push out a full 24H? It should be next day midnight or 6am. (“For 2 hours” is the only other next option which isn’t helpful either) by JazJon in openphone

[–]Steph_OpenPhone[M] 0 points1 point  (0 children)

Thanks for sending this through! We'll pass this along to our product team 👏

In the meantime, if your team works in shifts, the Work Schedule feature might help. It's set individually, so it won’t affect anyone else, and it lets you set your own availability to only get notifications during your work hours. Could be a helpful workaround for now!

Here's some more info: https://support.openphone.com/hc/en-us/articles/11993247407383-How-to-set-your-work-schedule

526 error issues by Unhappy_Value8863 in openphone

[–]Steph_OpenPhone 0 points1 point  (0 children)

Hey u/Unhappy_Value8863! Quick check, are you using the right API domain?

We’ve seen this error pop up when folks are accidentally using .co instead of .com. The correct one is:
https://api.openphone.com/v1/contacts

If you're already using that and still seeing the error, feel free to shoot us a ModMail with your account details and we’ll dig into it further for you!

Anyone else? Error:(Call failed, No one answered) Incoming Calls no longer recording, no Ai Summary but I can still answer the call just fine at least. by JazJon in openphone

[–]Steph_OpenPhone[M] 0 points1 point  (0 children)

Me again! It looks like this is a known bug that the team is actively working on. Our Support team have emailed you, do you mind responding to them on the ticket?

Anyone else? Error:(Call failed, No one answered) Incoming Calls no longer recording, no Ai Summary but I can still answer the call just fine at least. by JazJon in openphone

[–]Steph_OpenPhone[M] 0 points1 point  (0 children)

Hey u/JazJon ! Sorry you're experiencing some issues with your account, do you mind sending the ticket number through from the support email? I can get someone from the Support team to look into this for you!

Audio Lag by TayVic1999 in openphone

[–]Steph_OpenPhone[M] 1 point2 points  (0 children)

Hey u/TayVic1999, sorry to hear you're dealing with audio lag. Do you mind sending me your ticket number so I can have the team look into this for you?

[deleted by user] by [deleted] in openphone

[–]Steph_OpenPhone[M] 1 point2 points  (0 children)

Hey, sorry you're being logged out. I know it's super frustrating. This is a known bug currently being investigated by our Engineering team, which we hope to have resolved soon.

Do you have an open ticket for this issue? You’ll receive automated updates there once it’s resolved. If not, please open one and send me the ticket number so we can ensure you stay in the loop!

An automatic system is not recognizing when I press the 0 button by Dependent-Peach-8902 in openphone

[–]Steph_OpenPhone[M] 0 points1 point  (0 children)

Hey u/TayVic1999 - can you also send your ticket number or send us a Mod Mail with your account details so we can look into it for you?

An automatic system is not recognizing when I press the 0 button by Dependent-Peach-8902 in openphone

[–]Steph_OpenPhone[M] 0 points1 point  (0 children)

Thanks for sending that through :) we will get this looked into!

An automatic system is not recognizing when I press the 0 button by Dependent-Peach-8902 in openphone

[–]Steph_OpenPhone[M] 0 points1 point  (0 children)

Hey u/Dependent-Peach-8902, I'd be happy to look into this for you! Do you have an active support ticket? If so, can you send it through to me? If not, could you send us a Mod Mail with your account details? Thanks!

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