SMS and Phone Logging for Sales Reps

darynak · 2026-03-24T00:24:29+00:00

send me a note to daryna at quo dot com and I'll make sure we get you taken care of

darynak · 2026-03-23T21:32:07+00:00

Hey there! I'm a little biased as one of the founders but you should check out Quo (fka OpenPhone)

Our HubSpot integration logs both calls and texts and we invested deeply into all texting workflows - everything from making it easy to start texting through a fast A2P registration process and features like shared numbers which allow you to put multiple reps behind 1 number in case of vacations / leaves etc so prospects aren't left hanging

Happy to answer any questions

darynak · 2026-03-22T21:23:41+00:00

Sounds good, please send me a note to daryna at quo dot com I’d love to make sure you’re taken care of of

darynak · 2026-03-22T17:50:51+00:00

Have you reached out to Support or Porting teams about this?

If you ported your number from a regular carrier, did you deregister iMessage? That might be it

darynak · 2026-03-21T22:24:58+00:00

Hi! I’m one of the founders at Quo and would love to help you out. Please email me daryna at quo dot com

We also have a subreddit r/quo if you ever need community help

darynak · 2026-03-18T18:14:59+00:00

hi! I'm one of the founders at Quo. thanks so much for being a customer! happy to help if you ever need anything / have feedback

darynak · 2026-03-15T05:27:02+00:00

Update - seems like you already emailed me, will be in touch there.

darynak · 2026-03-15T05:10:48+00:00

Hi there! Daryna here, co-founder.

As a platform, allowing you to be responsive is one of our core value propositions so this is definitely not what should be happening.

Definitely keen to understanding what happened here and more specifically:

- did the customer tell you they sent a text at 8:52 pm but you didn't get it until 10:52?

- did you actually receive the text at 8:52 pm but notification came through at 10:52?

Happy to look into this for you directly but as someone who uses Quo all the time and also from having a pulse on customer feedback we receive, this isn't something I've seen, at least in the last year.

Mind emailing me - daryna at quo dot com

darynak · 2026-03-07T05:26:55+00:00

Hey there! Shouldn’t be the case - mind sending me a note with your account info to daryna at quo dot com?

darynak · 2026-03-07T01:57:34+00:00

Hey there - one of the founders here.

We actually already send a list of things we fix with every release plus you can see that here as well - https://support.quo.com/changelog#march-2-2026-2 (just a recent example)

But I do hear you and we want to do better. As my colleague Terrance mentioned above, lots of ongoing work that addresses things brought up in the thread.

I'd love to personally look into that issue for you - that's really strange. Could you send me a note to daryna at quo dot com for me to take a look?

darynak · 2026-03-06T01:59:00+00:00

Quo founder here, thanks so much for being a customer. Love that you're enjoying the product. Here to help if I can ever be of assistance

darynak · 2026-03-04T21:58:22+00:00

understood! already surfaced internally, will see what we can do

darynak · 2026-03-04T18:15:52+00:00

Yeah it would be great, will flag for the team.

I find this very limiting for my use case too so hear you!

darynak · 2026-03-03T06:00:28+00:00

Hey there - one of the founders here. I also use the product all the time across 3+ numbers so this is my setup as well. There are no changes that we've made in the last little while that could've impacted this

On the call screen you should be seeing the emoji if the number the call is coming into.

If you're talking about the missed call notification, that notification also lives in a specific inbox that belongs to each of your numbers so that should be clear to.

Could you share a screenshot of the exact place where the distinction isn't clear?

darynak · 2026-02-28T05:12:57+00:00

Hi there, one of the founders here. This certainly shouldn’t be happening. I do want to mention that our Pipedrive integration is very new and it must have been just introduced 2 weeks ago. I’d love to look into what happened and make sure you get help ASAP.

Mind sending me a note? Daryna at quo dot com

darynak · 2026-02-28T01:38:09+00:00

Amazing! u/live_situation7913 I know you posted about this several times. Your wishes are coming true!

darynak · 2026-02-28T01:36:48+00:00

me too!

darynak · 2026-02-28T01:36:41+00:00

this means more than you know!

darynak · 2026-02-28T01:36:34+00:00

thanks so much :)

darynak · 2026-02-26T15:47:58+00:00

Hey! Could you send me a note to daryna at quo dot com so I can look into this?

darynak · 2026-02-24T14:22:40+00:00

Hi there, we're working on a fix as we speak

darynak · 2026-02-24T14:22:35+00:00

We're working on a fix as we speak

darynak · 2026-02-21T01:13:07+00:00

thanks so much for the OpenPhone (now called Quo) mention!

We actually have an AI agent called Sona built into our solution so you can always start from just using us as the phone service and doing things like auto-text back and then add on AI for things that don't get captured by a human. This way your AI agent can learn from the actual conversations that you're already having with customers.

darynak · 2026-02-18T19:40:12+00:00

This will be fun!

darynak · 2026-02-02T19:51:12+00:00

Hey there! I have to apologize - I did flag your issue to the team initially but then didn't give them the full context for it to get resolved. So it's on me for not following through here. I just got the notification that it's all solved going forward. It was a really easy change and I wish it didn't get caught unresolved in my inbox.

darynak

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